First, the positives:
The hotel was beautifully clean, the food (breakfast and dinner) was delicious, and the wait staff in the restaurant were polite and professional.
The hotel is basically a building site. All through the day there was hammering, drilling, men shouting. At least they stopped at night.
The "24-hour" hot water only works for 8 hours a day. Sometimes it doesn't work at all and a workman will come and fix it. Also, the power goes out sometimes.
Wifi isn't available in the rooms, and the only computer available is the one being used by the reception staff.
Reception staff are really, really (really) unhelpful. They seemed to be the only people in town who didn't want to book us a tour to see the sights. They weren't capable of fulfilling basic tasks. We requested a rickshaw, only to have to wait half an hour because they forgot to order it. I asked the concierge for extra blankets, but was told to remind him later (apparently he was busy). The reception staff rang us every morning at 5am. "Hello? Hello?" We hadn't asked for a wake-up call (perhaps if we had, they would have stopped calling). I really cannot emphasise enough how unhelpful they were.
Why is this place still open while there is construction work going on? Why on earth don't they hire somebody who is capable of communicating with tourists?
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