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“Not so great” 2 of 5 stars
Review of Westwood Riverside Garden Resorts

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Westwood Riverside Garden Resorts
3.0 of 5 Hotel   |   M.S.A. Road, Munnar 685612, India   |  
Hotel amenities
Ranked #13 of 66 Hotels in Munnar
Tamil Nadu
2 reviews
2 helpful votes 2 helpful votes
“Not so great”
2 of 5 stars Reviewed April 27, 2009

I booked a delux room i west wood which was bit expensive 2800rs/night. The room was very small and foul smell was coming from bathroom. It was not a pleasant experience when we entered the room. Bed was old and room was not dust free. Welcoming was bad at reception and it was like going to police station where nobody cared.There was hot water problems and evryday we had to fight with reception for hotwater. Food was ok with not many varieties. Only good thing is the river view and room service.Otherwise i dont recommend this to anyone. Munnar itself is not that exciting after so much of travel. I got misguided by photos of munnar.

  • Stayed April 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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245 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Arabic first
  • English first
  • French first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 25, 2008

We had come here in tour group from Bombay during Diwali vacation. After Cochin's 1 N stay, we had stayed here for 3 Nights. When we came it was all dark and hence we couldn't see famous tea garden view near Munnar. Check in was smooth with tour operator. We were put in Executive Riverview Room .

The resort itself is a some 4-5 storey building with adjacent garden area on mountain river front. Inside of building is totally done up with wood and that gives feeling of living in a big wooden cottage. Our room was nice & clean with balcony facing river. Bathroom was having small bath tub and was small but nice.

When I got up early morning next day, it was cold ( but I would say it was very pleasant feeling than hot & sweaty cochin ) and birds chirping and river and full greenary all over small hill & nearby river was quiet relaxing.

I can not comment on resort food quality as we were provided all meals at the top floor convention area. It has table tannis, carrom and small gym also on top floor. Due to pleasant pine wood floor cleaner's lingering fragrance, whole room & hotel was smelling nice. It was as if wood used in room was releasing pinewood perfume ! Our room was having TV, mini fridge, DVD player.

The adjacent garden lawn and seats near river were nice & cozy. We had camp fire at night near river front. The ground floor open restaurant was nice. The views from there were excellent.

Since this hotel offered a valley feeling with hills nearby, I liked that feeling of being surrounded by green hills ( instead of overlooking valley from mountain ). Also, hotel is located 1 km before town centre in a secluded by lane running parallel to river stream. Since all other attractions like Mettupatty Dam - for speed boating or Ervikulam National Park are located 12 - 15 km from town centre in different directions , near city centre location was good as travelling time gets reduced on mountain terrain. Speed is around 15 - 20 km/hr. on mountains in bus.

I liked Munnar very much and wanted to stay more and do day trekking among tea gardens. But, I will definitely come to Munnar with more days in hand.

See photos here.

  • Liked — moderately dark wooden look & wooden flooring , balcony & garden view , feeling of being at the valley amidst nearby green hills
  • Disliked — may be none
  • Stayed November 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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new york
1 review
5 of 5 stars Reviewed August 8, 2008

West Wood is a quaint hotel. The staff a very attentive and professional and are happy to fullfill any request. The rooms are very clean , it's rainy season so it's a little chilly in the room but with a few extra blankets it's cosy. For 1700 rupees breakfast and dinner is included. They also have an in house massage spa which is worth a visit. It 's a 5 minute rickshaw ride to munnar town but I think West Wood is a great deal.

  • Liked — the service
  • Disliked — it's a little cold in the rainy saeson
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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vijaysri, manager at Westwood Riverside Garden Resorts, responded to this review, December 30, 2009
very good room
beautiful place to stay
good service
good resturant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 29, 2008

One of the four hotels we stayed at during our visit to Kochi area. It is on a side street and a lot of the area was under construction at the time.

Decent food, buffet style

Somewhat not related to the hotel but I thought I point out the area. I actually walked about 4km back and forth to Munnar (this is about 2km before you actually get to Munnar) in the late evening/night (around 9pm) and the only thing I was worried about was getting hit by cars or falling off the edge of the cliff (river to the right down below) because I couldn't see much apart from occasional passing cars that illuminated the road in front of me. Couldn't sleep and I wanted to admire the wonderful galaxy we live in (it was a cloudless night and the streetlights weren't working). Needless to say it is in a safe area. Be sure to visit the national park while you are in this area, it is breathtaking.

Similar experience to another hotel we stayed at (Pagoda Resorts) while in the Kerala area. The manager did not want us to use our credit card, something about a machine broken. I told him I didn't have sufficient cash upon which his mood changed from friendly to "disappointed". We sat staring at each other and then he took my credit card and came back a minute later, apparently the machine was now magically working. Then he wanted to charge me another 20 bucks (rupees) for some other incidentals (why he didn't just charge me at once I don't know) and got plain rude when I gave him 500, the lowest denomination I had. He asked how did I expect to use a 500 bill when the balance was so minute. I had to laugh and told him I will do better next time and make sure I always carry appropriate change for hotels.

Nothing to write home about, decent hotel. Don't let this deter you but there may be values elsewhere. What didn't help in our case was our travel agent Radhakrishnan (in Kerala), avoid this guy at all costs, he is a ripoff.

  • Liked — Nice lobby, a mural that goes all the way up to the upper floors, nice views from the breakfast area
  • Disliked — Decent rooms for the area, nothing to write home about.
  • Stayed January 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 26, 2007

In this hotel.. i didn't stayed actually. I booked my rooms after paying 3000 rs as advance. But after 10days i cancelled my booking and called hotel to refund the money. I made calls nearly 10 times to the hotel to refund the money which i paid. After a long talk they given another number to call, by saying that accounts are handling in their head office Cochin. I called there also more than 10 times. They used to say we will deposit the money today itself. But nothing happened till such time.. Even after that i also didn't got time to call them for each day to remember them that they should pay back me.So be careful while booking this kind of hotels for holidays.If this is the behavior of the hotel.. i don't know how they are treating the customers there. Be very Carefull about these kind of hotels....

Stayed November 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westwood Riverside Garden Resorts

Address: M.S.A. Road, Munnar 685612, India
Location: India > Kerala > Munnar
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Munnar
#18 Family Hotel in Munnar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westwood Riverside Garden Resorts 3*
Number of rooms: 41
Official Description (provided by the hotel):
Nestling among the majestic mountains of the western ghats at an altitude of over 6000 ft., Munnar ranks among the most enchanting tourist destinations in Kerala - "God’s own country." Your perfect getaway in enchanting Munnar is the three-star, WestWood Riverside. Forty well appointed rooms and one presidential suite offer you all the modern amenities. Special Honeymoon & Adventure packages are available on request. Check in at the WestWood Riverside Garden Resort in Munnar. And let your enchanting holidays begin. WestWood Riverside is promoted by the EVM Group of Companies. Designed almost entirely in a rich wooden ambiance, Westwood Riverside offers you forty one well appointed Executive Riverview, Deluxe and Specially decorated Honeymoon rooms. For the ultimate in luxury, there is also a glass-walled Presidential Suite. The rooms have great views, round-the-clock room service, travel desk, Wi-fi, satellite TV, 24 hours hot water, and much more. Airport pickups, guided tours, local site seeing etc. can be arranged.New facilities additions are our speciality open-air Barbeque restaurant, Fire Grill and services of exclusive Holiday planner to make our guests holiday more memorable. ... more   less 
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Also Known As:
Westwood Riverside Garden Hotel Munnar

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