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“Pleasant Stay at this Property” 5 of 5 stars
Review of T&U Leisure Hotel

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T&U Leisure Hotel
3.0 of 5 Hotel   |   Mattupetty Road,, Munnar 685612, India   |  
Hotel amenities
Ranked #29 of 66 Hotels in Munnar
Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Pleasant Stay at this Property”
5 of 5 stars Reviewed November 6, 2012

I stayed in this hotel for 2 nights with my family and the stay at this property is really memorable and pleasant.

The hotel Staff is very courteous and the food was excellent.

Love to visit again this hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, November 10, 2012
Dear Guest,

Thank you for your words of appreciation and encouragement for our team.

I am delighted to note that we have met your expectations during your stay with us. At T & U Leisure Hotel Munnar, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

My team and I look forward to welcoming you back to our hotel.

Warm regards,
Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    42
    86
    28
    14
    12
See reviews for
66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Delhi
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 26, 2012

It was a very nice stay there. Very well maintained property. We loved our stay there. Nice, hospitable staff, caters to the needs. Clean rooms, very nice valley view from rooms. Small balcony but again good view.
Only problem was there bathroom had no ventilation. It was good with all amenities but no ventilation. No exhaust fan. That made it very smelly. But other than that, no problem at all. Food was good. Pleasant stay. We loved Munnar.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, October 28, 2012
Dear Guest,

Thank you for staying with us.
Your review on TripAdvisor is truly appreciated by all of us.

Your mention of our services make us very proud of our team members and your kind words would fuel us further to achieve greater heights .

Thanks for your feedback regarding the bathroom we will take the necessary corrective action

We look forward to your return to The T & U Leisure Hotel, Munnar

Thank you,
Regards,
Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2012

I'm glad we got to experience the stay in T&U Leisure Hotel in Munnar.Awesome place to stay. We were a group of twenty four and we landed at the hotel at around 9.30p.m. very tired.The staff at the hotel made us feel comfortable,in spite of them being on their feet the whole day...we had a blissful sleep and woke up to a beautiful feeling of being right up there.....Awesome again. The view is heavenly.The hotel is best located.Food was great,no complains.The weather was simply the best.Couldn't have enough of it.The staff at the restaurant is excellent. JOSEPH, we will remember you always. Thanks for just being there with your ever smiling face,don't the names of the rest of them at the restaurant. Reception staff was warm and welcoming too...THANKS, T&U Leisure Hotel for the bonfire in the evening, we had a great time dancing around it... Yes I must say too that it was a pleasure to start our office trip to Kerala with you. Wish we could stay for a couple of days more.
My colleagues took a massage there and they couldn't stop raving about it. Way to go,T&U Leisure Hotel, keep the 'Simply the best' flag flying always!!!!!!!!!!!!!!!!!!
Will recommend T&U Leisure Hotel to all my friends.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, October 13, 2012
13 October 2012

Dear Guest,

Thank you for sharing feedback of your stay through Trip Advisor.

We are delighted to note that the Front Desk staff, Restaurant staff, Ayurveda staff and their hospitality, was at its best and it was a perfect way to start your holiday.

Your generous compliments have been shared with Mr. Joseph P V, Restaurant Manager, for whom it will be a tremendous source of inspiration.

I am delighted to learn that you will recommend T & U Leisure Hotel to all your friends.

We look forward to the pleasure of welcoming you back in the not too distant future.

Warm regards,
Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 21, 2012

Excellent service, Food, evrything was Excellent I would like to go again & stay in this Hotel.
One of the best. I stayed in this hotel for 3 days & the service was Good. even the staff was good & friendly rooms where clean. Thanks to t&u Leisure.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, September 23, 2012
23 September 2012

Dear Guest,

Thank you for sharing your experience through TripAdvisor.

The entire team feels elated to read your heartfelt review. Nothing gives us more joy than to know that you stay with us was perfect.

Thank you for recommending us.

We look forward to welcoming you back soon.

Thank you,

Warm regards,
Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
L'hay les roses, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2012

Reserved 4 rooms (remember its 101, 102, 104, 105) and stayed for 2 days during July 2012.

One of the best hotels we really enjoyed during our trip to Kerala. Staffs were kind and helpful, professional service. All the rooms were spacious, clean and calm. In fact, we should admit that we were really lucky enough to start our holiday with such an impressive hotel. Right from our check-in till checkout all staffs took care of us.

They provide quality massage services. The restaurant was good but bit expensive.

Would definitely return here and we recommend this hotel if you want to have a pleasant, calm and safer stay with your family.

Gérard

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, September 23, 2012
23 September 2012

Dear Mr. Gerarde,

Thank you for sharing your experience through TripAdvisor.

Our team is delighted to note that we exceeded your expectations and that you will recommend T & U Munnar.

Your feedback motivates us to achieve greater heights of excellence.

The team and I, look forward to welcoming you back to T & U Munnar.

Warm regards,
Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2012

Welcoming hotel staff and clanliness prompted us to chose this property for our 1 night stay with family here. We did not regret our choice at all. The rooms are ample sized with excellent view of the carpet green hills!

The service can be rated as very good. Although, it can be improved as the hotel gets more experience.

The hotel has some nice pictures from the historical times put up on their walls which was very noble.

Room Tip: Higher Floors have easier access to the Lobby and the Restaurant.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, September 1, 2012
01 September 2012

Dear Mr. Amit,

Thank you for taking the time to review us on Trip Advisor and for posting your generous feedback.

We are all delighted to note that your experience at T & U, was most enjoyable and that we as a team have exceeded your expectations at every level.

Your recognition makes us feel proud and motivates us to achieve higher standards of excellence.

My team and I look forward to the pleasure of welcoming you back in the not too distant future.

Thank you,

Warm regards,
Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 10, 2012

6 of us stayed in 3 double rooms.

Good points:
1. Views from the restaurant
2. Views from the gym or recreation area
3. Spacious inside
4. Friendly staff
5. Tasty morning south indian breakfast
6. Good location

Bad points:
1. Most of the view through the room window was blocked by ugly protruding green tin roof.
2. Window doors could not be securely locked
3. Loo flush never worked in 2 of the 3 rooms. So, had to share the one that was working.
4. Some of the rooms do not have bedside switches to the lights.
5. Room floor too damp and sticky. Remember to carry indoor chapels.
6. Not enough pressure in the shower. Had to use the bucket and mug.
7. found earth worms in the bathroom and dirty.
8. Linens and towels could be cleaner.
9. On reporting some of the above issues, there was immediate response, but there was no apology. Especially the bloke who claimed to be the in charge was strangely still and unresponsive for any of these inconveniences. He simply implied silently that this is what you will get! May be he couldn't care less.
10. Dinner was not good and expensive for its quality.

Overall, will not recommend.


Stayed August 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTandU, General Manager at T&U Leisure Hotel, responded to this review, August 15, 2012
15 August 2012

Dear Guest,

Thank you for your message.

At the outset please accept my sincere apologies for the inconvenience caused to you during your stay with us. For the past two days we have investigated each aspect of your stay in detail and have initiated corrective measures by renovating.

May I request you to treat this incident in isolation and let it not mar the impression of the hotel, as it is our earnest endeavour to provide you with the highest level of service and to ensure that your stay with us is truly most enjoyable.

Please do give us another opportunity as I am confident you will have a brilliant stay with us. Do let me know when you plan to visit us again, as I will be delighted to look after all aspects of your stay personally.

I do hope that you have the occasion to visit us again and we assure you of our best service and attention at all times.

Thank you,

Best wishes,

Vinay Pillai
General Manager
gm@tanduleisurehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about T&U Leisure Hotel

Address: Mattupetty Road,, Munnar 685612, India
Location: India > Kerala > Munnar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#4 Spa Hotel in Munnar
Price Range (Based on Average Rates): $
Hotel Class:3 star — T&U Leisure Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
We are a luxurious property with 30 well equipped and spacious guest rooms and suites along with contemporary comforts for a modern traveller. All our rooms are done to the taste of colonial architecture since Munnar itself is a colonial hamlet of the English planters and also known as ‘Little London’. T&U is situated en-route to the major sightseeing places like Mattupetty, Echo point, Kundala and Topstation. It is just a couple of kilometres away from Munnar town and well connected with National Highway i.e, NH-49 (Kochi – Madurai). All our rooms enjoy the luxurious and magnificent view of lush tea garden and valley. Our open air lawn in our property can be the ideal place for a candlelight dinner, camp fire and a corporate get together. The state of the art Banquet Hall can accommodate 120 people on theatre style. Our fusion cuisine restaurant – ‘Top Station’ has the capacity to accommodate the taste of universal traveller, we fulfil the gourmet needs of Arabic, Chinese, Continental and Indian including Gujarati, Jain travellers along with South Indian specialties !! Our Recreation centre boasts of Pool table, Table tennis, Chess and Caroms. Our Kids Zone – children’s playing area especially for Kids in the Lawns. It includes swings, see-saw, carousel etc… Our Fitness centre has the state of the art equipments to keep our guests health fit. Swasthya - The Ayurveda centre will keep you rejuvenated throughout your stay with oil massages and treatment packages. Our Ayurvedic packages are unique and fusion in nature which is beyond explanation, but you experience it. ... more   less 
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Also Known As:
t And u Leisure Hotel
t u Leisure Hotel

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