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“Too good!!!” 5 of 5 stars
Review of Deshadan Mountain Resorts

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Deshadan Mountain Resorts
3.0 of 5 Resort   |   Pothamedu, Munnar 685612, India   |  
Hotel amenities
Ranked #10 of 66 Hotels in Munnar
Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Too good!!!”
5 of 5 stars Reviewed December 22, 2012

I must say...an excellent place to stay ...
- Clean rooms
- Courteous staff
- Very good food (quality and taste)
- Property located at a fantastic location
- Amazing ambiance
What else can we have ....
We stayed there for 2 days (Dec 2011). Valley view rooms are just too good. We liked the candle light dinner hosted at the restaurant.
Our Munnar visit is only remembered because of Hotel Deshadan...Will go again and stay @ Deshadan next year...

Room Tip: Lucky if you we get a Valley View room...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, December 24, 2012
Dear Sir,

Thank you for choosing Deshadan Group.

We are extremely grateful for your support and looking forward to serving you at any of Deshadan properties.

Kind Regards


Anup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Noida, Uttar Pradesh, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 20, 2012

Situated at peak of the mountain. that is the only one positive point.
Room was good which was expected.
Service was very poor. They can't understand english well and many times do not respond to the service call.
Not cooperative in nature. I don't know the name of one person over there but he was sort of incharge in Restaurant, he doesn't know how to speak with the customers when some sort of cooperation is expected.
Even there was no electric kettle in the room (my first ever experience in a hotel). I needed hot water as I had cold that time, the same was not provided on reminding twice.

Room Tip: Try to take room near the reception, you would definitely need it as most of the time there is no re...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, December 22, 2012
Dear Sir,

It is definitely disheartening to read through the comments.

We are trying to understand the issues and in due course of time we will make sure that our guest does not get a chance to post such comments.

Kindly accept our sincere apologies.

Warm Regards


Anup
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 12, 2012

The hotel is located on the highest peak of Munnar Mountain; drive to hotel is adventure with narrow / curvy road. I was bit scared but it was exciting, should suggest to have professional driver.
We stayed for 3 nights all time we had variance in menu, the food taste was nice and served hot. They always had buffet ON with combination of veg and non-veg. They do have A La carte menu but not available, only buffet all time . For me the only disappointment was, they did not have A la carte dishes and PRAWNS available.
Our room was located on the bottom floor, rooms get serviced every day which was good and we can categories room level with 3.5 star hotel. We felt little unsecured as it was very far from reception and hard to contact reception is case of emergency and that’s what happened on second night the light went OFF in middle of night for 2 hours , no torch in room and when I called RECEPTION SEVERAL TIMES NO REPLY , the situation for me was little scary. Nest day we did room change, near to reception.
Another huge disappointment was, at time when my wife lost her phone in restaurant. As we are sure bcz after dinner we came directly to room , we noticed when we reached room. Called reception & restaurant to complain not one found . Next day spoke to hotel manager he assured us that he will check into camera and respond us ….. which we are still waiting ……
The overall staffs are good and helpful, if you are couple or with family would suggest visiting this hotel. For honeymoon couple the destination and hotel is fantastic , with candle night dinner and room amenities.

Room Tip: As for room near to reception
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, December 22, 2012
Dear Sir,

Thank you for mentioning the property as a honeymoon destination.

We have also gone through the happenings and also your concerns regarding the menu and certain service sub standards.

Sir, We are trying to figure out the solutions and at the same we would like to make sure such comments does not occur again.

Kindly give us an opportunity to serve you again.

Regards


Anup
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Hyderabad
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2012

Me and my wife stayed in this resort for 2 nights and it was an amazing experience. 10/10 for the location is is built. Food was good too. Staff were very cordial. I strongly recommend it to anyone who is looking for a great vacation with spouse.

Room Tip: Depends on your budget
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, December 22, 2012
Dear Sir,

These are thee comments which makes us feel that we are the best in town.

Our request is to share your life time experiences with your near and dear ones.

WARM REGARDS


ANUP
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

Best part about this lace is the location .... Highest located resort in munnar .. The view is just beautiful . The drive to this place is also fun .
Only big issue is the food . They just have buffet for dinner . If u ask them for room service thy do not serve anything from the menu card kept in the room .so why keep it in the first place .
Food was good .
Frankly saying even with small food service issues . The property location is still what makes it a must visit place ....

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, December 21, 2012
Dear Sir,

Thank you for highlighting the location and also your comment as the must stay property.

We have also taken note on the concerns regarding the menu preferences.

Necessary changes will be done.

Regards


Anup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 28, 2012

This hotel is set high in the mountains and stands alone with nothing nearby. Munnar is a short drive away.
Chalet style rooms. Mine was a double linked with a twin with a shared dining and living space and balcony, this worked really well for us as I was travlling as part of a small group.
The final 1km drive proved an interesting drive with its multiple hair pin bends and a beautiful walk.
Clean and tidy.
Shower - no wall hook.
Bucket and jug.
No A/C but wasn't required when I visited in Nov.
Great dinner and breakfast buffets.
Limited drinks available and slow service
Lots of steps to get to room and restaurant.
Not all staff very friendly.
Beware the paper thin walls as sound seems to carry in the mountains

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, December 8, 2012
Dear Sir,

Thank you for posting your comments.

We have taken note on the concerns and we hope to improve on the service .

Looking forward to serving you better.

Regards

Anup Balan
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Kochi (Cochin), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

This has to be one of the best stays for me away from home. We stayed for 2 nights with family. The resort is superb & is located in one of the most scenic locations. The view from our balcony was serene. The service was excellent & fast too. Could've added some amenities for recreation.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Mountain Resorts, responded to this review, November 29, 2012
DeaSir,

Thank you for enjoying Deshadan Hospitalities.

We are looking forward for your referral guest to come and stay at any of the properties of Deshadan.

Looking forward to serving you again.

Regards


Anup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deshadan Mountain Resorts

Address: Pothamedu, Munnar 685612, India
Location: India > Kerala > Munnar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service
Hotel Style:
#4 Top resorts Hotel in Munnar
#9 Romantic Hotel in Munnar
#13 Family Hotel in Munnar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Deshadan Mountain Resorts 3*
Number of rooms: 22
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Also Known As:
Deshadan Mountain Hotel Munnar

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