Arrived after an 9 hour car journey to discover that the Hotel had cancelled our reservation and given our 'superior' room to someone else. The hotel claimed they tried to email me to confirm the booking made on Booking.com and continually tried to blame me for the booking being cancelled as they didn't receive a reply. (Seems they have had issues with people making reservations in the past and not turning up. This could easily be avoided if they bothered to take a deposit). They put us into a 'deluxe' room but it was cold, dirty and completely infested with ants (lines of them on every wall, inside and out). Moreover, the hotel grounds were badly in need of maintenance - the pool was empty and suffering from neglect, with an old drain pipe abandoned in it and the grounds were very shabby. Despite all this, we were willing to just give them the benefit of the doubt.......until we got woken up by Bangra music being played full blast from a loudspeaker at 5.30am. What Aruvi neglect to advertise is that the neighbouring Hindu Temple have an alarm call every morning that basically consists of a CD being blasted through a loudspeaker directly into the bedroom windows for over an hour! That was the final straw and we left that morning. To make matters worse, they then tried to charge us for the full two nights stay in the 'superior' room, despite the fact they had already cancelled the booking and put us into the only room they had left. In summary, the resort is a complete shambles. Aruvi Resort was the worst hotel experience we have ever had!
Location: India > Kerala > Munnar
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Ranked #31 of 103 B&Bs / Inns in Munnar
Price Range (Based on Average Rates): $
Number of rooms: 9
- Official Description (provided by the hotel):
- Aruvi Resorts. Exhilaration Guaranteed!Perhaps the only Hill Resort in Munnar, bordering a waterfall. Just nine private suites in over 2 acres of serene surroundings. With every possible amenity you can dream up, from free Wi Fi to a private swimming pool and a breathtaking view of a gushing tropical waterfall. ... more less