Things got off to a bad start at Bellmount when they wanted me to pay for a "gala Christmas dinner" which was not part of my reservation. If I was looking for a classic Christmas holiday, I wouldn't be doing it in Munnar (in 2005, looking for snow in India, I spent Christmas in Darjeeling). They argued that it was covered by a "subject to change" clause in the prepaid reservation but then offered to greatly discount the tariff (which would have been identical to a high season overnight stay). Next, they indicated that everything needed to be paid in cash--counter to the reservation which said they accepted Visa. When I returned from the ATM (about a km away), the negotiated rate had changed. Had I not done this with a credit card reservation, I would have walked out. The main clientele for this place is middle class Indian families and several of them had similar responses to the higher "gala dinner" rate, making the kind of noisy big scenes I had tried to avoid.They also insisted on holding onto to my passport for a long time, even though all they needed was to scan an image--very odd.
As for the room and amenities:
On the plus side, plentiful hot water and clean bedding and bath facilities
On the negative side: Noisy, even away from the street (worse because of construction nearby) and on Christmas night, a mass began at 3 am and didn't end until after dawn with much tone deaf singing and a monotone sermon. In fairness, many places in Munnar were exposed to Christian or Hindu festivals at this time. The hotel is noisy inside and one families children were so loud that I called the management.
As for what others have said: The room was showing neglect with mildew on the walls and on the bathroom ceiling. The curtains and light fixtures were in need of basic cleaning, along with the window frames. The tv has 90-plus channels, most of them the same Indian programming but in different languages. HBO, Star, Kerala news, NatGeo and Animal Planet are in English.:
Breakfast was quite good, although buffet may connote a bigger selection than what they have. The room was damp (Mannur is pretty damp) and it's the kind of place where things washed in the sink will take forever to dry.
At the end of my stay, I happened to be using wifi in the lobby (the only place it's available, and you'll find that it's erratic, which seems the norm for places away from the Coast in Kerala). Also in the lobby was a man who appeared to be the owner or manager, holding court in English and Tamil with various people who wanted to book groups. He clearly didn't listen, talked over them and tried to talk away any objections to his terms. In other words, he was like something out of those business books sold in airports (and popular in India) which confuse building a successful business with being a loudmouth who shortchanges and fails to listen to customers.
Overall....a two star that at one time might have deserved three, but isn't working to maintain that level of service or physical conditions. The issues with the room rate would prevent me from recommending or returning. As far as value was concerned, I stayed in a better hotel with similar amenities in Wayanad, paid much less and received much better service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.