This was our second stay at this hotel and we must say this hotel has gone from ok (that it was 2 years back) to bad (now). We hear that the last time rooms in this hotel underwent any makeover was more than 6 years back. So, your chances of finding anything new or clean is pretty low. We would rate the hotel to be not even worth a two-star. Given its location and the size, the hotel could have been the top in its class but the poor maintenance has brought it down to pits.
Pick-up from the airport was flawless. It was a shared shuttle and there was some wait involved at the airport but overall it was handled smoothly
Check-in at the hotel is extremely slow. It took forever to have someone attend to us after we arrived. And, even after it was initiated, it seemed like the person had to do a lot of paperwork behind the counter. I couldn't see what he was doing but he seemed to be updating lots of records.
The first room we were given was extremely dirty with rusted shower panels, greasy look on the floor. This, after we had an explicit mail exchange with the reservation staff a priory that we were fussy about the cleanliness because of our child who tends to run around the floor without his slippers. When we complained, we were promptly offered to have a look at the other rooms. We were shown two rooms - none of which were up to our expectations. We offered to come down from bay view room to a garden view room if there were cleaner room available on that side and were asked to wait until they checked it out. It was a long wait and we decided to take our dinner first even before getting a moments rest after we arrived. Post dinner we were shown a garden view room which was even worse - it had seepage on the wall facing the bathroom. What was even more annoying was that the lady at the front desk had the guts to pass the blame for the poor maintenance on the "mositure in the Goa air". We had no more patience to fight and compromised on a room that was far below our expectations. See the attached pictures of this room with grasy floor, cracked walls etc. To make matters worse, we noticed that the mini bar had an open Pepsi can with tissues pumped in. Not sure if it was a ploy to overcharge us or just pure carelessness at ensuring a clean mini-bar after the previous guests left.
When we woke up the other day, we traced out the house keeping in-
charge and requested him to point us to a decent room. He indeed turned out to be a person who knew his job. He took us to one of the cleanest rooms in the hotel and we at last shifted to a room worth staying.
Buffet at the hotel was ok with ample choice of Continental and Indian food but the menu was almost the same every day. As a free gift from the chef, you are likely to find hair in the food. We saw other guests complaining about this too. Speaks a lot for the cleanliness standards at the hotel!
The Glimpses of Goa tour that the hotel offers is avoidable. The guide who took us around was good and knew his job. However, it is too short a tour with only 2 places covered in the whole tour. You would be better off spending this time at a beach or lazing around in the pool.
Overall the only things worth some praise at the hotel are a) the staff - they are courteous and prompt and b) the bar at the pool-side.
Beware of the attempts to overcharge you when you check out. Invariably, you will find that you are being charged for something you never availed of. It happened to us during our last trip and it happened again this time. Seems too much to be a coincidence! Each time however they reversed it promptly without any argument, claiming that it was a mistake.
In summary, avoid this hotel. There are many more properties in Goa that would be worth your hard earned money.


















