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“Average” 3 of 5 stars
Review of The Gateway Hotel MG Road Vijayawada

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The Gateway Hotel MG Road Vijayawada
4.0 of 5 Hotel   |   39-1-63, M G Road, Vijayawada 520010, India   |  
Hotel amenities
Ranked #1 of 16 Hotels in Vijayawada
Hyderabad, India
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Average”
3 of 5 stars Reviewed April 6, 2014

This hotel, located on one of the main thoroughfares of Vijayawada, struggles to do justice to the Taj brand.

Rooms are extra spacious. Room furniture is pleasant. Bed is very comfortable. Room will get 9/10.

In every thing else, the hotel huffs and puffs, manages to just about barely deliver.

The front office betrays a lack of training. Staff seem a little dazed and not entirely familiar with processes.

The out door restaurant that does Barbecue and grilled for dinner, is a disaster in all except the food. The food is excellent.

The seating is very uncomfortable and befitting a run off the mill food court. The ambience is non existent. Music comes from blaring horns and cacophony of traffic on the abutting thoroughfare. Lighting is barely utilitarian.

The staff know very little about the spread, to the extent of even confusing vegetarian and non vegetarian. ..

There is more focus on getting the billing right and making the guest pay, than ensuring delivery of value to the guest.

Breakfast spread was delicious. Again the experience was marred by overzealous emphasis on billing which is treated in a far from subtle manner.

Overall a big compromise of the Taj brand standard. Training requires over haul.

Also atrium lobby, being next to impossible to effectively temperature control, makes it a nightmare even in early summer.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, April 7, 2014
Dear Guest,

Thank you for choosing the Gateway Hotel, Vijayawada for your stay. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services

We are quite perturbed to note your feedback; please accept our profuse apologies for the lapse and the inconvenience caused to you as a result of the lapse.

We have thoroughly investigated your feedback and have taken up the issues seriously with the concerned department heads. While the issue you experienced is unusual and not the standard of our hotel, there is no excuse for any lackadaisical attitude on the part of any of our employees .

We truly regret the inconvenience and annoyance this incident caused. We hope that you will give us another chance to serve you.

Look forward to meet you on your next visit to Vijayawada.


Warm Regards,

Srinivas Lahari
General Manager

The Gateway Hotel M G Road Vijayawada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    101
    91
    19
    3
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Singapore, null, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 5, 2014 via mobile

Gateway Hotel has a team of extremely service oriented staff. They have an excellent balance of being personable and service delivery. They are passionate about their job and always want to make their guest feel at home.
Food is cooked and served with love.
The F&B service crew at GAD such as Christopher, Eunice, Shankar,Vivek etc are an absolute delight to be with.
Do enjoy your meals there!

I stayed at another 5 star hotel later on and it cannot compare to Gateway's heart to make your stay in India a beautiful experience.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, April 7, 2014
Dear Guest,

Greetings from The Gateway Hotel, Vijayawada!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Vijayawada . We are pleased to note that you enjoyed your stay and the services rendered to you.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Vijayawada

Warm regards

Srinivas Lahari
General Manager
The Gateway Hotel, M.G.Road
Vijayawada
Email: srinivas.lahari@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 3, 2014

i have stayed in The Gateway hotel once and the stay is just a bliss.. I would appreciate each and every aspect of my stay... Its just so good... i have taken a room in 4th floor.. Rooms are clean and spotless... Room service is quick and satisfied...

Room Tip: Choose rooms on top floors for quiteness
See more room tips
  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, April 7, 2014
Dear Guest,

Greetings from The Gateway Hotel, Vijayawada!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Vijayawada . We are pleased to note that you enjoyed your stay and the services rendered to you.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Vijayawada

Warm regards

Srinivas Lahari
General Manager
The Gateway Hotel, M.G.Road
Vijayawada
Email: srinivas.lahari@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2014

very comfortable hotel, rooms are well maintained, good restaurant, leaves very less to complaint. location is very convenient, room service needs to improve, hotel staff is quite courteous. swimming pool on terrace can be better managed and played up as DV manor, Fortune Murali do not have swimming pool.

Room Tip: does not have mosquito repellant in rooms
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, March 31, 2014
Dear Guest,

Greetings from The Gateway Hotel, Vijayawada!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Vijayawada . We are pleased to note that you enjoyed your stay and the services rendered to you.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

At the same time i wish to you inform you that your feedback on the pool maintenance and inroom dining service has been taken up with the concerned department heads. We will ensure that same is addressed immediately .

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Vijayawada

Warm regards

Srinivas Lahari
General Manager
The Gateway Hotel, M.G.Road
Vijayawada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 27, 2014

I have stayed at The Gateway twice now and find it the best in vijayawada. Located at a convenient spot on the MG Road and with ever good hospitality of Taj, its the best hotel in vijayawada. Restaurant with its delicacies are very good.

Compared to other good hotels DV MAnor and Fortune Murali Park its a very new Hotel and have an advantage because of that too

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, March 28, 2014
Dear Guest,

Greetings from The Gateway Hotel, Vijayawada!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Vijayawada . We are pleased to note that you enjoyed your stay and the services rendered to you.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Vijayawada

Warm regards

Srinivas Lahari
General Manager
The Gateway Hotel, M.G.Road
Vijayawada
Email: srinivas.lahari@tajhotels.com
Report response as inappropriate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 24, 2014

wah taj is taj. the way they maintain the rooms are very beatiful. rear side rooms can view the river krishna. the property is looking like a brand new property because of the maiteneance. should appreciate each and every character working with this hotel.

Room Tip: better to take a room in the rear view to enjoy the krishna river
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, March 28, 2014
Dear Guest,

Greetings from The Gateway Hotel, Vijayawada!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Vijayawada . We are pleased to note that you enjoyed your stay and the services rendered to you.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Vijayawada

Warm regards

Srinivas Lahari
General Manager
The Gateway Hotel, M.G.Road
Vijayawada
Email: srinivas.lahari@tajhotels.com
Report response as inappropriate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 22, 2014

Stayed at this Hotel on 12/03/2014. The hotel is located at very convenient and premium area in Vijayawada. Access to the Airport and Business Towns like Guntur from the Hotel is good. Breakfast at the restaurant on the ground floor is good with a large spread. Relished the pesarattu and chutney - authentic Andhra dish.

Room Tip: Ask for the rooms away from the road end
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLahari, General Manager at The Gateway Hotel MG Road Vijayawada, responded to this review, March 24, 2014
Dear Guest,

Greetings from The Gateway Hotel, Vijayawada!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Vijayawada . We are pleased to note that you enjoyed your stay and the services rendered to you.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Vijayawada

Warm regards

Srinivas Lahari
General Manager
The Gateway Hotel, M.G.Road
Vijayawada
Email: srinivas.lahari@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel MG Road Vijayawada

Address: 39-1-63, M G Road, Vijayawada 520010, India
Location: India > Andhra Pradesh > Vijayawada
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 16 Hotels in Vijayawada
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Gateway Hotel MG Road Vijayawada 4*
Number of rooms: 108
Reservation Options:
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