This hotel, located on one of the main thoroughfares of Vijayawada, struggles to do justice to the Taj brand.
Rooms are extra spacious. Room furniture is pleasant. Bed is very comfortable. Room will get 9/10.
In every thing else, the hotel huffs and puffs, manages to just about barely deliver.
The front office betrays a lack of training. Staff seem a little dazed and not entirely familiar with processes.
The out door restaurant that does Barbecue and grilled for dinner, is a disaster in all except the food. The food is excellent.
The seating is very uncomfortable and befitting a run off the mill food court. The ambience is non existent. Music comes from blaring horns and cacophony of traffic on the abutting thoroughfare. Lighting is barely utilitarian.
The staff know very little about the spread, to the extent of even confusing vegetarian and non vegetarian. ..
There is more focus on getting the billing right and making the guest pay, than ensuring delivery of value to the guest.
Breakfast spread was delicious. Again the experience was marred by overzealous emphasis on billing which is treated in a far from subtle manner.
Overall a big compromise of the Taj brand standard. Training requires over haul.
Also atrium lobby, being next to impossible to effectively temperature control, makes it a nightmare even in early summer.
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