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“Great property. Staff is very friendly” 5 of 5 stars
Review of Sofitel Moorea Ia Ora Beach Resort

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Sofitel Moorea Ia Ora Beach Resort
5.0 of 5 Resort   |   B.P. 28, Moorea, Maharepa 98728, French Polynesia   |  
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Ranked #1 of 3 Hotels in Maharepa
Certificate of Excellence
Royal Oak, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great property. Staff is very friendly”
5 of 5 stars Reviewed June 1, 2013

We recently stayed at the Sofitel Moorea on our honeymoon. We arrived early in the morning and the staff greeted us with leis and pineapple juice. They were very helpful in explaining the property to us. All of the staff at the resort were very accomodating and happy to help us with anything we asked.

We stayed in a superior lagoon view bungalow and loved it. Two things that stick out related to the room:1)the view of the lagoon from our private deck was great and we were able to see many different kinds of fish and crabs roaming about. very cool. 2) the shower setup in the room was the best I have seen with a glass door facing outside toward flowers and other vegatation (dont worry there is a privacy fence).

The grounds were well kept and pool area was comfortable. We also enjoyed the spa service. We were surprised that there were some little kids at the resort, but I guess this confirms that people bring their kids EVERYWHERE in the world.

The food at the K restaurant within the resort was well prepared and the tamara buffet on Thursday exceeded my expectations. I was surprised by the quality as I had read negative reviews of the food in general in French Polynesia before going there. Another note I would make is that French Polynesia is very EXPENSIVE so do your research before you go and know what you are gettin into. If you're prepared for the prices you will have the time of your life.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,826 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
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English first
Wilmington, North Carolina
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 31, 2013

We absolutely loved this hotel. The service was impecible. I am so happy we spent two days. We did a beach villa to save the over the water bungalo for Bora Bora. The beach villa was perfect! The boating and snorkling was unreal. They had the water sports right on the beach near our villa and the locals were so helpful. They sent us to a private island to boat and picnic so we did it two days in a row. It was so much fun. We spent the 4th of July at this hotel and had a blast. The landscaping was great and again, service was top notch. I loved our room. It was so romantic!

Room Tip: Go Beach Villa on this one, they do a great job and it's nice to mix it up. Do over the water in...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Sydney, Australia
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed May 31, 2013

We just had a wonderful stay at the Sofitel Moorea. We originally intended to stay 4 days and then go to Bora Bora but it was so beautiful and relaxing we spent the whole time in Moorea. We stayed in an overwater bungalow which was most definitely worth the extra cost. The bungalow allowed you to swim and snorkel straight off the balcony, also the pylons of the bungalows provide an ecosystem for the sea life meaning that beautiful, amazingly coloured fish hung around the pylons and were clearly visible from the balcony.
We tried both restaurants and were happy with the food in both. The signature restaurant is probably better value as the dishes are more interesting and the service is better for only a slightly higher price.
The only complaint we had was that the general restaurant was seriously understaffed which led to poor service at busy times.

Room Tip: Over water bungalows are well worth the extra as they allow for amazing snorkelling straight off the...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel Valley, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 30, 2013

Stayed in a beach bungalow. The hotel was full. The staff was very accommodating. The only reason I did not give 5 stars are little nits, the room smelled a bit moldy, a couple of plugs did not work, outside chairs were greasy. I found some trash in the reef. Picked up a pair of shorts off a piece of coral and took it back and threw them away. I do think they should hire someone to pick up the little bits of trash and "debris" that are starting to liter the coral around the overwater bungalows. But our time was wonderful! This location is the very best. The water and reef are wonderful. Nothing like it! I already miss it!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed May 28, 2013

I would like to start with the positive:
One of the most beautiful locations I have ever visited. We stayed in an over water bungalo and just marveled at the beauty. Exotic coral and fish everywhere! Great snorkeling.

Delicious food. We never had a bad meal and thought the food was delicious.

Lovely Swiss gal in consierge arranged 2 dinners outside of resort for us and made it easy.
That being said:

I have never been around so many small children in my life! Family central! Familes with children mostly under the age of 10! In the only pool all day long. Screaming and crying loud and noisy. Not very romantic.

I found the staff to be OK. Not too friendly and conveniently unable to speak English for everything except when there was a problem with a bill then they miraculously could speak perfect English. One gal in excursions was down right rude.The young man at reception seemed so miserable, and one female server snapped at my husband when he asked for a glass of wine. There were some lovely staff don't get me wrong but we had some bad interactions.

The rooms had no hair conditioner! I could not believe it! And the store did not sell it. We can only travel with 3oz liquids.....we need conditioner!

I found the cleaning to be fair. Dirty plates and dishes would remain in our room for over 24 hours. I also thought the glasses weren't all that clean.

The bathrooms near the restaurant needed updating ,soap and toilet paper!

No one went over the room with us and it took days to figure it all out.When we first arrived after traveling 20 hours reception did not even say hello and ushered us into their makeshift lobby/activity center. The young gal helping seemed overwhelmed and asked us to please wait for this family with young children to settle and once they did she would then deal with us. Not welcoming.

If you are a family with young children you will love this place. If you are looking for romance and top notch service go elsewhere.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Illinois
Level Contributor
177 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 stars Reviewed May 27, 2013

If an overwater bungalow is on your bucket list and if you can swing the price (we got a stay 3 nights, pay for 2 deal) do 3 nights at the end of your trip to top it off in style.

The bungalows are lovely, one large room with a large open bathroom area. There are sliding doors to enclose the bathroom area and the toilet is separated by a door and ventilated to the outside. There is no tub but there is a nice rain shower. The best part is the roomy deck with stairs leading down into the lagoon. The lagoon is perfect for a “private” dip (the bungalows are only about 30 feet apart), weather and currents permitting. Our first day the water was very calm and clear but each day after that the currents ran a bit stronger so be prepared. Bring your snorkel gear or use the hotel’s gear. Fins are helpful.

There is a small unstocked refrigerator in the room so save yourself hundreds of dollars (sorry, Sofitel) by self-catering a bit. There is a large grocery store a ways down from the ferry terminal (if you are exiting the ferry terminal parking lot, turn left and about a half mile down it’s on your right). The fresh pastries in the back right-hand corner of the grocery store are excellent!

The Sofitel itself I felt it was not up to the usual Sofitel standard in some ways, and here they are: 1) The front desk staff seemed a bit snooty and tired of covering the same ground with each new arrival. 2) At checkout I asked if they sold ferry tickets and there was just “no” which surprised me because I was able to purchase them from the Intercontinental in Papeete for my trip over. My experiences with Sofitel in other locations had been so favorable I really did expect some sort of help – at least an inquiry as to what my plans might be to determine how they could help me. 3) On arrival there was a plate of sliced fruit as a welcome gift that had clearly been sitting there for some time as it was warm and mushy. 4) I noticed bits of trash and cigarette butts on the property.

I don’t doubt that anyone would enjoy their stay here but if you’ve been to Sofitel in Siem Reap, Ho Chi Minh City, Chicago or Queenstown…don’t get your hopes up and think you’ll get the same level of service or perfection in Moorea.

Room Tip: We were in bungalow 212 which was out close to the end it had wonderful views
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 27, 2013

Had a terrific 6 nights at the Sofitel Moorea in October 2012. The staff could not have done any more to make our holiday and our stay more enjoyable. Nothing was too much trouble. The food at the restaurant was top quality. Spent 3 nights in a Lagoon Bungalow and 3 in an over Water Bungalow - everything went smoothly. Looking forward to reacquainting ourselves with this wonderful and beautiful part of the South Seas.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Moorea Ia Ora Beach Resort

Address: B.P. 28, Moorea, Maharepa 98728, French Polynesia
Location: French Polynesia > Society Islands > Moorea > Maharepa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Maharepa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Moorea Ia Ora Beach Resort 5*
Number of rooms: 113
Official Description (provided by the hotel):
Sofitel Moorea Ia Ora Beach Resort is located on the North-East Coast of the island, just 5 minutes away from Temae airport, Vaiare ferries docks, the 18 holes international golf course designed by Jack Nicklaus®. This landmark hotel is built on the longest and most beautiful white sand beach of the island, within a protected marine area maintained by the CRIOBE®.From this hotel, guests have a unique panoramic view on the lagoon and the island of Tahiti. The hotel offers a wide range of accommodation with a total of 113 Luxury Bungalows located in the gardens, directly on the beach or over the water. Sofitel Moorea Ia Ora has the only Luxury Beach Bungalows on Moorea that have unobstructed views of the island of Tahiti, located directly on the beach. Historically, this hotel is the first of the island that built bungalows over the water. Sofitel Moorea Ia Ora has now the largest Luxury Overwater Bungalows in Moorea (83 sq. meters).Sofitel Moorea Ia Ora also features 1 Luxury Villa with 2 bedrooms (150 sq.meters). It has 2 bathrooms, 1 lounge, 1 deck and 1 outdoor jacuzzi®, with a direct access into the lagoon and panoramic views of the island of Tahiti.Dine in Polynesian authenticity at the Pure restaurant with outdoor terrace dining offering complimentary and traditional dance shows every night or choose the barefoot elegance of K restaurant, gourmet dining, feet in the sand experience, with a unique dance show.For light snacks and exotic cocktails or premium alcohols while admiring the view, try the Vue bar overlooking the infinity pool, the lagoon and Tahiti with weekly live concerts. For light snacks and exotic cocktails during a farniente day on the beach, only steps away from the lagoon, try the Beach bar. ... more   less 
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Also Known As:
Sofitel Moorea Ia Ora Beach Hotel Maharepa
Sofitel Moorea Beach Resort
Sofitel Maharepa
Maharepa Sofitel
Sofitel Moorea Ia Ora Beach Resort French Polynesia

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