We stayed at the Jaz Mirabel Beach for a week in February as a family. We have a 15 year old and a 12 year old boys.
Firstly, the reception was excellent. We were greeted by an Egyptian Thompson rep at the flight and were taken to the Hotel (a 20 minute journey) in a "Micro-Bus," as there were only 8 travelling to the same hotel.
The night-time look of the hotel looked picturesque, with a well-lit entrance including a cute colour-changing fountain. Our luggage was taken by the Bell boys, who drove us to our room in a golf-buggy and giving a brief tour of the complex along the way.
Our room seemed a mile from the main building, in a block close to the beach. This, however, turned out to be a good thing as it was quiet, and the walk burned off a few calories after a heavy dinner, not to mention the fabulous views of the clear-night sky!
We had a few minor problems with the room, including a leak and a faulty key-card, however the housekeeping service was prompt and efficient, solving the problem within a few minutes! For me, the room wasn't 5-star. Although it did include a decent TV,A/C, a safe, a balcony and was generously-sized, there was nothing over and above for a 5-star rating. The beds were also a little uncomfortable.
The food was very good but,again, not 5-star. The breakfasts were good, though going up to the buffet for everything repetitive and could be made easier by waiter-service, especially if you're trying not to pile on the pounds! The lunches were great, offering a wide range of food including a large salad area and a pasta station. Evening dinners varied each night, with different themes, and a large-range of food, desserts aplenty! I wouldn't go near the fish, though as we did have a small case of diarrhea. Restaurant staff were very friendly, as are all the staff at the resort. All try and do everything they can to ensure a comfortable stay.
There were lots of things to do in the day, made easier by the 'Animations Team.' Everyday there was many sports activities: from morning stretches and yoga to water polo and beach volleyball, They were accommodating to all. Besides sports, there wasn't a plethora to do for teenagers. They had a small water slide, but this cannot keep the 11-18 year old's entertained for any more than a week, if you didn't arrange excursions.
WiFi access was limited to the lobby, if you didn't want to pay a bomb for unlimited use anywhere on the complex. The WiFi would work okay for half-an-hour, at most, before losing connection. Also becomes very slow when a lot of people are using it.
I would recommend booking your stay with Thomson or First Choice as the little extras that they provide are worth it, such as a free A la Carte meal in a specialty restaurant within the complex. The Thomson reps were outstanding in their knowledge and tips and also their ability to go beyond the expected. Lorraine (one of the reps) was extremely useful in finding information and also arranged the restaurant staff to sing 'Happy Birthday' in Arabic, in front of the whole restaurant which was a great experience (though embarrassing!)
Overall, all Mirabel staff are fully committed to ensure you having a good stay. Even the gardeners worked perilously in ensuring there were no weeds! The service you receive at the Mirabel is admirable and alike no other!
Improvements: More Luxurious Rooms; More activities (other than sport) for teenagers.
The closer to the beach, the better. Too near to the main building, and you will find trouble gettin...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.