The cleopatra luxury resort, it's a very nice Egyptian 5* resort. We arrived and was greeted by the hotel staff, which welcomed you in and checked you in with no fuss. we had booked a superior pool/ garden view room and when going to the room transported by golf cart felt quite at home straight away. Entering the room found it with two double beds, not really big enough for 2 adults comfortably, we had booked a room for 2 adults and 1 child, so after a couple of days was talking to so other guests with children and they said they had single beds for their children, we then asked the room attendant if we could have one and they immediately sorted one out. (just wished we had said something at beginning, we just thought that the double beds was it. so ask for single beds for children, just would have though this would have already been done as they new we had a child, (lesson learned) The room otherwise lovely and great view from balcony, clean and very spacious.
Once we had settled in we visited the restaurant (the main one) there was a variation of dishes but from other hotels we have stayed in not the best (you won't go hungry!). I just think they could do some more different variation, we only stayed for one week so more than enough, would have to go out of hotel to eat for a few nights if staying for 2 weeks otherwise wouldn't eat, can't eat same stuff too often, we tried the 2 al a carte restaurants which you have to book in advance, was a bit disappointed with the times we could get. (early booking 1830 - 1900) when we went to these restaurants, they we empty so to be told that was the only times they had, rubbish! the staff on concierge where you booked for restaurants, weren't very helpful to be honest and quite rude, the others on reception where fine. When we were picking what we wanted as you have too, we picked from one menu thinking it was for one restaurant but it was for the other they didn't explain that so ask which is which. The food in these restaurants was good, service excellent and it made a change, although similar to what you get in the main restaurant but with a twist. Note - breakfast time, never any cups and tea spoons to get a cuppa, always asking waiters to get cups, machines always seem to stop working. The things that go down well ie scramble egg, water melon was always empty so don't hold your breath it takes a while for someone to notice and then a while to restock the items, omelette station ok always fresh to hand but you can only eat so many omelettes. Generally breakfast service poor.
The hotel itself is clean and tidy, nice pools but maintenance needs to be done in some areas, ie tiles replaced where missing, filter grills replaced general up keep. Be aware around pool area very very very slippery when wet, DON'T RUN lots of people falling over. The pools staff are fantastic, bar tenders brilliant, and food from pool bar basic but great for day time snacks (could just do with a menu beside bar to let you know what you can get). Lunchtime by the beach bar very nice good food lovely setting, again staff very good but sometimes could be a bit more welcoming.
Entrainment - the animation team work there socks off day and night (other hotels we have stayed sort of non existent in Egypt) these guys have things to do all day, aerobics, yoga, dancing, water polo and lots more (always something to do if you want, hay your on hols join in great fun!). Nighttime entertainment varied and again animation team working hard again, doing shows and getting everyone involved. It's not just at night but during the day as well, they come over to you for a chat and make sure all is ok, brilliant.
Movie night is great for chilling out and speeding some down time with the kids, screened outside with sofas to sit on (waiter services for drinks). If i have one criticism it would be, maybe don't do the kiddies disco that night or before the movie as kids get all relaxed and then are all excitable when the disco starts, then when finished we have to try and calm them down again ready for bed.
Children's club is great for little ones to get out of the very hot sun 'Katie' is very good and our little girl wanted to go all the time with her day and night. (Normally she doesn't like to leave mummy, like all children I'm sure, but it gave us a little time on our own, and in the evening she went to kids dinner corner / club and we could sit and eat on our own table (you can still see the young ones from your table if your a bit worried and the children can see you). It nothing to worry about they are in good hands and enjoy it.
Animation team - Lauren, Kelly, Katie, Margareta, Karemme, Bobosh, Hazem, Saide, Dima.
Thanks for making us feel very welcome, fun and laughter you provided well done, your hard work really does make a difference to the enjoyment of a good holiday.
Thanks to everyone at the resort. Will we return................................ I would say most definitely so keep it up and don't let us down on our return.
Steve and family, London England. Room 8104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.