+ Nice Room, good size, amenities are ok, nicely furbished, renovated
+ Quiet pool option (the lagoon pool is not heated, hence no kids/Russians/loud music)
+ Food was good, a lot of choice, it got repetitive after a couple of days though
+ Staff was very friendly and accommodating
+ Beautiful lobby
- Check-in took FOREVER.
Here’s what you can expect: A Russian lady will come up to welcome you. She will take your passport, and mix it up with the passports of the other people checking in. That same lady will have to help the Reception Staff to figure out – by looking at the pictures on the passports – who is who, and which couple is together. (There were 5 couples checking in at that time, no big group, just 5 couples) Makes so much sense right? All together, it will take about 45!minutes to get your keys. It is such an unimaginably bad system, and plainly unacceptable that checking into a hotel should take that long. I work in a 4 star hotel myself, and there is no way our guests would ever have to wait more than 5 or 10 minutes to check in.
- The hotel should try to get more European/UK guests. Certain Russian tourists seem to think an All-Inclusive package means they can be rude to other guests, and even more to hotel staff. That said, the hotel is not flooded with them, they're avoidable.
- If you’re booking with Thomas Cook, make sure to mention if you would like a double bed. We didn’t, and got a twin room, for our whole stay. Reception staff said it was impossible to change rooms.
- They have 5 or 6 à la carte restaurants. Don’t count on getting a reservation in any of them. We had to queue for 40 minutes on our first, only to find out that the only open spaces were at 9PM. Not great.
Tips: Zodiac Buffet is good for breakfast and lunch, Nefertiti is good for dinner (no kids allowed). The Lagoon pool is recommended, you’ll always find a quiet place, with an umbrella. The heated pool is awful; there are kids everywhere, the long chairs are pushed together, there are no umbrellas, the music is loud, the Russians are a plenty.
The Rixos Sharm el Sheikh is certainly one of the best Hotels in Sharm, but there is room for improvement. With a better check-in experience, and double room, they would have gotten a 5/5 rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write about your stay here with us.
We are pleased that we met your expectations and overall you had an enjoyable stay.
Regarding check in your comments have been noted and we will investigate what caused the delay. Of course we double check all passports and ensure they are matching with the registration cards. We will also check the passports on returning them to our guests to ensure you receive the correct passport.
Since becoming Rixos in October we have been working on European contracts and we now have a high number of Europeans arriving throughout the summer.
Unfortunately not all our rooms have double beds and these are upon request and subject to availability unfortunately during your stay the hotel was almost fully occuppied therefor it was not possible to offer a double bed.
A la carte reservations are subject to availability, unfortunately these timings were not suitable for you. We are currently changing our a la carte reservation system, we are changing over to the touch screen reservation system, this will be implemeted in April. This will make reservations available to our guests 24 hours.
Once again thank you for your comments and we look forward to welcoming you back and to see the improvements we have made
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.