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“Poor organization !” 2 of 5 stars
Review of Tren Turistico Tren del Hielo

Tren Turistico Tren del Hielo
Av. Daniel Leon Borja y Carabobo, Riobamba 593, Ecuador
593 032967316
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Ranked #8 of 14 things to do in Riobamba
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Attraction details
Owner description: A journey to the highest mountain of Ecuador, where tourists have the opportunity to meet and talk with the "Last Hielero", enjoy the scenery of the Andean plateau and enjoy snacks Fossilized "Taita Chimborazo" mountain.Tour included: Bilingüe guide, visit the "Páramo" museum and horseback riding and agritourism optionally
Montreal, Canada
Top Contributor
594 reviews 594 reviews
369 attraction reviews
Reviews in 239 cities Reviews in 239 cities
692 helpful votes 692 helpful votes
“Poor organization !”
2 of 5 stars Reviewed May 22, 2013

I give a low rating to this activity because I could not do it ! We were a group of 14 and we tried to make reservations on the internet site but it was out of service . We then tried to contact the reservation service by telephone and all we got was a message to leave our coordinates and they would contact us : nobody did ! We tried to get reservations through our hotel but the answer was that people had to show up in person and pay upfront ! When we showed up , we were told that tickets were not available anymore and that you had to buy them 2 weeks ahead of time at the train station !!!
The worst part is that we saw empty seats on the train when it left ! When we asked how come , we were told that these seats were left (in case of ) for locals who use the train as a mean to get home !!!!
We were also told that the same procedure applies in Alausi and Quito !!!!

Visited April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Visitor rating
Date | Rating
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English first
1 review
2 helpful votes 2 helpful votes
“Very disorganized!!! Unprofessional staff!”
1 of 5 stars Reviewed April 21, 2013

We waited for half hour, the police man didn't put any order so some guys cut us off the line even though we had the next ticket, they didn't care, we wasted our time trying to catch it.
I wouldn't recommend it at this point, it has a long way to go before it can serve the public in professional manner...

Visited May 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuenca, Ecuador
Top Contributor
118 reviews 118 reviews
52 attraction reviews
Reviews in 25 cities Reviews in 25 cities
71 helpful votes 71 helpful votes
“Fun Tren ride in Ecuador”
5 of 5 stars Reviewed February 24, 2013

This tren ride made for a great day. Leaving from Riobamba's beautiful new train (Tren) station it travles through the ever changing Ecuador countryside ro Uribe where another very nice modern station awaits with great empanadas and beverages af all sorts served by native indigenous people. The train stops at the station for about two and a half hours and during that time there are numerous activities available including horse back rides, bicycle rentals and a museum and artisan crafts store. The return is over the same route with magnificent views of Chimbarazo.

Visited January 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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