I give a low rating to this activity because I could not do it ! We were a group of 14 and we tried to make reservations on the internet site but it was out of service . We then tried to contact the reservation service by telephone and all we got was a message to leave our coordinates and they would contact us : nobody did ! We tried to get reservations through our hotel but the answer was that people had to show up in person and pay upfront ! When we showed up , we were told that tickets were not available anymore and that you had to buy them 2 weeks ahead of time at the train station !!!
The worst part is that we saw empty seats on the train when it left ! When we asked how come , we were told that these seats were left (in case of ) for locals who use the train as a mean to get home !!!!
We were also told that the same procedure applies in Alausi and Quito !!!!
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