Beautiful quiet rooms, ours was spacious and simple, spotless. Wonderful staff, run by a young Dutch couple, great pizzas at their restaurant. Great breakfasts, not sure if included in the price. We found the staff exceptionally friendly and helpfull. Very close to the market and beautiful church around the corner. Lovely view from roof terraces. There are interior stairs to climb.

We really enjoyed our stay here and ended up staying several days longer than we had planned. The room was spacious, clean, had a view from the balcony, and was above all quiet. I hadn't expected that in such a busy and noisy town. The staff weren't always as helpful or as friendly as i would have liked and the restaurant was dark, which we found unwelcoming. But all in all, we were pleased with the accommodations.

My family used to live in Otavalo and when I and my wife were planning our visit I knew I wanted to stay near the main square. I have to say that everything about Dona Esther was great. The hotel itself is very nice and the courtyard, though small, offers a quiet contrast to the bustle of the town. Our room, on the second floor, was very clean and after four days felt like home.

The staff was very kind and was always available for questions or help. The food at the first floor restaurant is superb, they make a fine locro and their pizzas are very tasty. The canelaso ( a warm drink made with rum and cane sugar syrup) is not to be missed. The kitchen was clean and the fruit always fresh.

There was some issue with early morning noise, as guests left to catch early buses and bit of kitchen noise, since the door and windows are not acoustically sealed. But the disturbances soon passed. I would whole heartedly recommend Dona Esther to anyone going to Otavalo.

We stayed only one night so that we would be here early for the markets. Room and hotel were okay, but food was only so so in the resturant. I thought the whole market scene was overrated. I have certainly been to better ones. The town does not seem to have enough bars and resturants. We could not find a decent place to eat or have breakfast. I will say that I was standing outside this hotel and a gentleman grabbed my suitcase and took off. The hotel has been great about trying to help. Hotel was okay, town was a zero.