This is a hard review to write. We loved the Otavalo area, and some aspects of this hotel... but overall it was a big disappointment. The night we arrived (in the rain, in the dark, after a 3 hour drive from Mindo), I actually cried when I saw our room. This was advertised as "the most luxurious hacienda in south america".... we booked it as a "treat" on an otherwise fairly rustic itinerary.... and it is NOT that at all. If you think of it as a sort of rustic B&B, a unique opportunity to experience the hardship of life on a real hacienda (which was basically a farm, after all)... a farm home-stay.... then you probably will not be disappointed. And I might even recommend the place to you provided you understood all that. But if you're looking to be pampered with attentive service, cozy bathrobes, an elegant dinner, tea in the garden etc... this is not the place. The rooms are FREEZING, and eventually they come and light a fire for you & put a hot water bottle in your bed - which is great once you are ready to sleep, but does not at all allow for lingering in the rooms before bed (or in the early evening - fires are lit around 8 pm). No bathrobes or slippers. The dining room & lounge area just beside it are beautiful and have fires in the evening, however the "library" which has games, books, TV etc does NOT have the fire lit and is freezing, dark and damp at all hours of the day. The books are actually mouldy (not that there are likely to be any books you would want to read anyway). The courtyard area, office, shops, and rooms all have a very rustic and rather run-down look. There were spiders in our bathroom. To keep the sun out of our room we had to run around the back of the building and put the outside shutters over the window (they did not have people to do this for you in the morning and evening, we had to figure out what to do & how, no one warned us). The location is neither in the country nor in Otavalo - it's a $5 taxi ride anywhere - it's in a tiny village which is sadly even more run down than Cusin and NOT a place you can even find lunch. If you have never stayed in a South American Hacienda and expect "basic" this could be a fun trip - otherwise avoid. Also, there was a last-minute dispute over the bill that was very confusing and not handled in a very pleasant way. Of note, we took a side trip to Hacienda Pinsiqui and found the vibe much more welcoming - more beautiful location on a river in the country, too. Did not see the rooms there but would definitely try that instead next time. Cusin probably OK to come for lunch or dinner (though selection of dinner choices at Pinsiqui was more varied and food was better).
we had a garden cottage which did give more space & privacy, would be nice if weather was warm a...
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