My wife were doing an extensive tour of South America which was arranged through South America Travel in Australia. We were picked up at the Guayaquil Airport at about 7 pm by our guide Jorge from KleinTours . Both were very good. We had booked and paid for our accommodation at the Hilton Colon, Guayaquil some 5 months earlier and it was confirmed. On our arrival our Guide approached the reception and was advised that we did not have a reservation. While he was at the reservation desk, we spoke to another couple who were on their own and had the same problem . They did not know what to do. Our guide contacted his company who were surprised at this information. They then made a reservation at a much better Hotel , the "ORO VERDE" which was a great choice and in a great location. It was very daunting at the time being in a foreign country. We were very thankful for the help of our guide and his company. We travel extensively and vow as a result of this experience we will never book at a Hilton again. I also agree with the last comment of ohdoggy in that the management of this hotel does not have a grip on their staff or bookings.
- Official Description (provided by the hotel):
- Conveniently located in Ecuador, a strategic point of South America, just few minutes from the international airport, Hilton Colon Guayaquil provides relaxing experiences for business and leisure guests alike.Our fully renovated hotel offers comfort, world class dining, elegance, hospitality, detailed service and lot more. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Colon Guayaquil Hotel Guayaquil
- Hilton Hotel Guayaquil
- Hilton Guayaquil
- Guayaquil Hilton