I only stayed 9 hours at Sonesta as it was a night's sleep between the USA & the Galapagos. However, they accommodated my sister the following night in my room which I prepaid. My sister & I arrived on different days in Guayaquil & Galapagos.
The staff was there at the airport to collect me even though my flight was late. They also collected my sister the following night. Transport back to the airport was immediate and gracious.
The room was clean and very comfortable. Just wished I had selected it on my return trip to the States. I selected another Guayaquil hotel to compare; Sonesta was better than Howard Johnson's. Sonesta was cleaner, but both hotels had wonderful customer service.
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