I have been to the rainforest in Ecuador twice before and both times the guides were amazing: patient, knowledgeable, more or less on time. They put their guests first. Our guide Miguel AKA Condor was rude, impatient, late, unprepared and spent more time flirting with one of the girls on our trip then trying to ensure that everone had a good time.
After being asked for the second time about our daily itinerary he told one guest rudely "like I have already told you, we are going to hike for about an hour."
Because it was my friends birthday after dinner they came out with an cake for her, it was very sweet and super special! While we waited for plates to arrive I continued to show some of the pictures I had taken that day to a guest who had asked about them. Miguel interrupted and told me I was being rude and disrespectful to my friend by not giving him the opportunity to thank the cooks who had made my friends very special cake and that they work very hard to feed us. He then pulled out a tip envelope and put it on the table.
While I was talking to other guests Miguel came to the table we were sitting at and plunked a book down in front of me and the girl he was trying to pick up. I continued to talk to the guest I had been talking to until I was told that he had brought the book to the table because he thought it would be interesting to us so could we pay attention.
He constantly waivered between being rude and aggressively cheerful.
They also tried very hard to chose where you could sit for dinner and who you could dine with based on length of tour. If you tried to sit with other people you were told you couldnt.
In addition Miguel planned a trip for the midday heat everyday... all of the animals were sleeping or hiding.
When we went to the indigenous village to visit he disappeared for at least an hour and did not tell us where the bathroom or drinking water was.
Later when a new group arrived we were put with Pedro who was FANTASTIC. Unlike Miguel, Pedro didn;t sound rehearsed or bored and he told us some very cool facts about some of the animals we looked at.
Additionally we were there for 5 days and only one day did they provide sufficient food for vegetarians.
The location it self is AMAZING and we saw so many animals however having an arrogant and ignorant guide definitely put a damper on the experience. I will not be returning.
- Official Description (provided by the hotel):
- Jamu Lodge is an Eco-Hotel located in the Cuyabeno Reserve, close to Laguna Grande.We have a total of 18 rooms for multiple or double accommodation, most with private bathroom and hot water, dining area, lounge area with hammocks and bar.The hotel employs different sustainability policies, like a sustainable waste management systems (e.g. we try to minimize waste by buying in bulks, using local ingredients in the kitchen), water saving measures, recycling organic and non-organic wastes were possible.Furthermore, we provide biodegradable shampoo and soap for guests, and use biodegradable products for housecleaning.For electricity we have solar energy to charge batteries from mobile devices, cameras and video cameras.Buildings are constructed with recycled materials where possible, and in harmony with the natural surroundings, reflecting the traditional design of the Amazon.We employ and train local staff where possible, and who are paid at fair wages, for example our river transport is handled by the local community. Our operation minimizes fossil fuels encouraging our visitors to do the activities rowing.We also protect the native fauna and flora and inform guests, staff and visitors of the importance and value of a healthy ecosystem and describe how to best enjoy the area without causing negative impacts. ... more less