Have you ever been thrown own from your own hotel room without a single warning? If not, go to Angelo d'Oro. We booked a suite together with 2 friends for two nights on the phone. After the first night and a poor and ridiculously unprofessional breakfast we left the hotel at noon. When we got back at 8 PM to the hotel, our shuttle driver told us, that our room is already given two soem other guests. He was a nice guy so we thought he was just joking to make the short ride more enjoyable for us. But when we got to the hotel, it all turned to be true. They said we just booked for one night, WE haven't checked out in time so they had no other choice but to collect all our stuff on a plastic tray what was covered with a bedsheet plus in our bags and put everything out to the sauna. OUR PERSONAL BELONGINGS put completely mixed together in piles, jewellry, contact lenses, pilles, books, make-up kit, sandwiches all on top of each other and this all at 10 PM without any further information. The manager showed up in an hour, tried to put the blame on us and was not even saying sorry. The most unprofessional service ever, the most rude manner ever, the worth experience ever. We finally did not have to pay for the accomodation, but we were put into a hotel at the other end of Rovinj (arrival at midnight afrter a long and unfriendly debate) where we were forced to pay a full rate the other day which was even more expensive than Angelo d'Oro.
We will make a diplomatic issue out of the case (3 hungarians and one british), we all will inform the Hungarian and British embassy to warn their citizens not to enter the hotel if they want a relaxed holiday in Rovinj. The shame on the management of Angelo d'Oro to hire such emloyees, hopefully they learn from this case a lot and will restructure their human resources policy soon.
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