For the plus side: peaceful and green location in its own park by the sea, fifteen minutes romantic walk to Rovinj centre, ultramodern holistic design approach, rooms of formidable size (we had a great 14 sqm balcony, completely sealed from any curious neighbours on side or above), lovely wellness part, shared with the sister top end hotel Monte Mulini. For the minus: completely unresponsive staff on day one of our visit, tolerably bad design of the larger restaurant and intolerably faulty for the a-la-carte one; the relatively large outdoor pool is shared with another, equally big hotel, so I can not imagine the crowd in high season.
One by one: no bell boy upon our arrival late in the afternoon. The place appeared more or less deserted at the time. I left our suitcase for the receptionist to take care of, then had to call reception 20 minutes later because nobody seemed to bother about the piece waiting at the reception. Five star hotel… Early in the evening I tried to order us a bottle of wine through the room service. The number was connected to a voice mailbox… Reception promised room service will call back immediately; it actually happened half an hour later. Again, the hotel was more than half empty at the time. Understaffed? I would also expect an apology of the hotel manager as I reported the incidents to reception the day after. Nothing happened.
There again, reception works smoothly and effectively. All hotel amenities were active even on our day one, before a major surge of holiday guests arrived. The rooms could present a minor nightmare to elderly people not used to rather sophisticated lighting and temperature controls. But both the room and the bathroom were truly nice, including a formidably wide array of small bathroom items.
Indoor pool also sizeable, water is kept at approx 30 degrees and is notably low at less than 130 centimeters all over the length. Of course, some Hungarian yockel can (and did) spoil the relaxation fun by teaching his kids waterpolo among the unsuspecting guests. No staff intervention.
We ate outside so I can not comment the kitchen. Still, breakfast is on the truly top level considering the choice of food, both warm and cold – one of the best I have ever seen. Yet – no sparkling wine, even no sparkling water. Service well below the expected speed and efficiency. Out-of-season understaffing came to my mind again.
Design of the main dining hall is boring in its minimalism, tables and chairs reminding one of a childhood classroom. Should you choose the a-la-carte restaurant on the ground level, the appearance is somewhat better, an excellent headwaiter is in charge and the choice of both local and imported wines is fine, also at truly acceptable markups. Yet when we went there for a nighcap, we were shocked. The smell coming from the kitchen all over the place kills your appetite and destroys your wine – unforgivable. There are large openings in the wall (!!!) connecting the dining room with the kitchen, so you know exactly when they fry an old fish on the well used oil, and then when the bakery takes over for deserts. This one should be remedied ASAP!
Nevertheless, the hotel is a very nice one, worth a visit, especially next year when the seashore will be adopted to the not-so-small number of hotel guests staying in one of the three Rovinj top hotels on the same location. Alas, the high season price for a good room is far higher than I would be willing to pay considering all above. Sorry, Kempinski in Savudrija still appears a better choice in the class.
- Official Description (provided by the hotel):
- Lone represents a design-focused synergy of functionality, harmony and elegance. Featuring an impeccable blend of beauty, luxury and cultural heritage, the hotel is a year-round leisure and business destination. Hotel Lone is a unique and extraordinarily designed place located on the waterfronts of the Golden Cape Nature Park (Zlatni rt) and only a pleasant 15-minute stroll from Rovinj’s colorful town centre and marina. Offering 236 spacious rooms and 12 finely detailed suites this hotel represents a design-focused synergy of functionality, harmony and elegance. Featuring an impeccable blend of beauty, luxury and cultural heritage, the hotel offers fine dining restaurants and bars, exquisite entertainment programmes and an extensive Wellness & Spa centre. Hotel Lone captures the essence of Maistra's conference offer. Together with its sister hotels in the tourist destination area, it is capable of hosting major events with over 3,000 participants or tailor-made board meetings and workshops. The largest auditorium within the hotel has a seating capacity of 650, while the capacity of the largest auditorium in the area is 1,800. ... more less
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