We enjoyed everything but the communication.
The room was warm and cozy. The atmosphere of the place just wonderful. The breakfasts tasty.
The downside was communicating with the staff. While we well understand that English language communication in China can be a real challenge, for a hotel that markets itself to western travelers, we really felt the front desk staff needs some English lessons. Several times we made requests for cars, tours, etc. which were responded with many smiles and "yes, yes, yes" but when the time came to leave, nothing had been done and nobody at the desk knew anything as the morning staff and the night staff were not the same.
It's a minor quibble as everything eventually sorted itself out, but it would have been nice if one, we could have gotten better information about trips and tours from the front desk, and two, if our requests, once we made them, had been understood and fulfilled.
