The staff is so friendly, not artificially, like you see in grand hotels but really, heartfully friendly. We arrived very late, tired and the welcoming tee and cookies were god-sent. Even when I met our hostess wandering on the streets of Lijiang, she greeted me happily and it was really nice to see her again in the morning. What to add - better rooms on the second floor - excellent view. Mostly europeans. buy the map in he hotel - its half price than in information kiosk, and you'll really need the map - the old town is the most charming chaos.