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“Gem!” 5 of 5 stars
Review of Crowne Plaza Hotel Lijiang Ancient Town

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Crowne Plaza Hotel Lijiang Ancient Town
5.0 of 5 Resort   |   No.276 Xianghe Road, Old Town District, Lijiang 674100, China   |  
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Ranked #4 of 518 hotels in Lijiang
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Gem!”
5 of 5 stars Reviewed April 16, 2013

Back to back with the UNESCO heritage site of the ancient town this hotel is a replica of the old town itself but with modern facilities. Staff were extremely helpful and they upgraded us to a mini suit which was really nice!

Just note that if you take a short cut from back of hotel to the ancient town it can be rather confusing. S go I. Via the main entrance and you will do fine!

Room Tip: Breakfast in hotel is superb!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 29, 2013
Dear Guest,
Thank you for sharing your stay experience with us. We appreciate receiving the direct feedback and it is always shared with our team.

I also want to take this opportunity to let you know that we will be enhancing service in the further time. We are excited and can’t wait to show it to our guests.

I hope we’ll have the opportunity to welcome you back this year.

Yours sincerely,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 12, 2013 via mobile

I came to Lijiang with my wife for Easter vacation. I chose this hotel after reviewing the Tripadvisor comments and it's vicinity to the ancient town (adjacent to the south entrance). A warm welcome when we arrived the hotel by taxi. The bell boy was nice and polite. The front staff (a lady) helped me doing the check-in procedures efficiently and cared of my needs. After she knew our intention of joining local tour to the snow mountain, she immediately referred us to the concierge desk, and the staff there quickly accommodated my request. The room was just immediately behind the Main Building (Block 201) and was on 1/F. It was spacious and with nice and cozy decor. Bathroom amenities by Crabtree and Evelyn. Though the hotel only has a lobby lounge, a bar, a Western Restaurant and a Chinese Restaurant, we chose to have all dinners at hotel's Chinese Restaurant as my wife has a sensitive stomach. The foods offered were tasty but choices could be enhanced. Compared to the menu at Chinese Restaurant, the choices of the Western Restaurant was not that satisfactory. The buffet breakfast could do better and have room for improvement. The Health Club has a gymnasium and indoor swimming pool. The staff there was responsive and polite. Throughout the room and inside the Main Building could access the free Wifi. The hotel offered a great view to the snow mountain. Would consider staying there if have chance to go to Lijiang again.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 14, 2013
Dear Guest,
Thank you for sharing your stay experience with us. We appreciate receiving the direct feedback and it is always shared with our team.

I also want to take this opportunity to let you know that we will be enhancing F&B in the further time.

I hope we’ll have the opportunity to welcome you back this year.

Yours sincerely,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 8, 2013

We have visited Beijing, Xian, Chengdu and next Shanghai and all their famous attractions, but before Shanghai we flew to Lijiang in the mountains and found a beautiful old town and a wonderful hotel. The Crowne Plaza is like a 5 star Chinese village. The rooms are enormous, the staff are really friendly, the breakfasts are amazing. We never thought we'd be eating Chinese food for breakfast, though most days we've gone for the full English.
The grounds of the hotel are beautiful with lots of tasteful streams and fountains. There is a beautiful pool, gym ( too lazy to use it) and a spa that we didn't use either.
The rear of the hotel leads directly into the lovely old town which is full of beautiful old inns and authentic Chinese restaurants.
Even if the inevitable excursions eg to tiger leaping valley, are a bit of a disappointment the town itself is such a gem no one should miss Lijiang on a China tour.
If we come back to China again, we will definitely come to Lijiang and definitely the Crowne Plaza.
What an unexpected delight. Thanks!

Room Tip: Any room makes you feel like you are in your own Chinese cottage, not a hotel room.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 10, 2013
Dear Guest,

Thank you for choosing to stay with us. We are very happy to know you love our hotel. I will share your comments with our staff. They will be thrilled to read this.

We hope to welcome you back to our hotel in the near future.

Warm regards,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
75 reviews 75 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 8, 2013

Excellent location within walking distance of old town, lovely rooms and a garden setting make this a recommendation. Reservation was handled very well without the usual bureaucracy and even check in and out were fast. One point - avoid breakfast - the layout and space is completely inadequate for the number of diners, leading to al-round stress.Papers need to be filled in uselessly for using the pool, business centre etc. Otherwise a little more non-smoking would make it perfect

Room Tip: the standard room is fine
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 10, 2013
Dear Guest,

Thank you for taking the time to post feedback from your recent stay at our hotel. All of your comments will be shared with the team and know the staff
.
Should you travel back to Lijiang, we would be thrilled to welcome you.

Warm regards,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 27, 2013

I stayed for four days at this incredible property. There is a surreal feel to this place, like I was being transported to another era. The hotel fits beautifully within the theme of the Ancient Town of Lijiang; the backdrop that is postcard gorgeous. From the lobby you can see the stunning Yulong mountain. I knew right then that staying here would be nothing short of a meditative experience.

I enjoyed a lovely welcome at the front desk and a ride to my villa. The property is immaculately maintained and has a private entrance to a path that leads to the Ancient town. My Deluxe room, as many have described, was a most tastefully designed suite with many little treasures and a most comfortable bed. Warm shower, clean bathtub, study area, with a view to a street with quaint bed n breakfast inns (I wondered often what it would be like to stay in one of those)... I felt like I was in the lap of luxury but not disconnected from my historic surroundings.

The service at the hotel is fantastic - everybody is warm and welcoming. I much enjoyed the eclectic breakfast, where I overate every single time! Some of the staff don't follow English - I had to repeat my made-to-order eggs twice before they got it right, but everybody was polite and courteous. I had lunch too a couple of times, and again was very impressed with both the local and international choices.

I do have a few quibbles:
1. The internet in my building 509 was very sketchy. In fact, I could not get the wireless internet to work at all during my stay and was tethered to the wall. This was very frustrating. Others in my group that were closer to the main lobby did not seem to have this issue.
2. The toilet flush was worn out a bit, which meant that you had to jiggle it to get it to stop draining out. I thought the cleaning person would have caught this problem but they did not.
3. The gym does not open until 7 am. I am not fitness freak but this is late by any luxury hotel standards. The happy outcome though was that I chose to go for a run outside the hotel and it was such an invigorating experience.
4. The heater never worked. It did not ever get really cold but there was a nip to the air one night and I couldn't do anything about it.

Not deal breakers (I dock them a point for the above issues), but a place this good just missed being perfect! Still I would go back here in a heartbeat... I have a sense of longing for beautiful Lijiang and the Crowne Plaza hotel already!

Room Tip: Ask for a room closer to the main building! I think some have a view of the mountain.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 5, 2013
Dear Guest,
Thank you for sharing your stay experience with us. We appreciate receiving the direct feedback and it is always shared with our team.

I also want to take this opportunity to let you know that we will be enhancing service in the further time. We are excited and can’t wait to show it to our guests.

I hope we’ll have the opportunity to welcome you back this year.

Yours sincerely,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Top Contributor
89 reviews 89 reviews
65 hotel reviews
Reviews in 47 cities Reviews in 47 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 10, 2013

This is by far the best Crowne Plaza property I have ever had the pleasure to stay in. Rooms are large, well designed with separate study, tea, sleeping areas, bathtub, showers and sleeping areas. In fact the deluxe room I had was bigger then some suites I have stayed in. There was in fact ample space for a rollaway bed should the need arise.

Service was top notch. Staff went out of the way to please. I loved the soup amenity they had every evening. When we needed an adaptor at 1am in the morning, they came in less then 5 minutes with an adaptor. We ordered room service and in less then 15 minutes, they were there with what we ordered. Whenever we needed an electric cart to bring us around, we never had to wait more then 5 minutes.

The location is superb for the Lijiang old town. Walk out the back of the property, head straight on and then follow the road to the old city square and its a nice, leisurely 10 mins walk at most. However, you need to be aware of the road as coming back at night, it is easy to get lost in the alleys of the old city.

The driver recommended by the hotel was reasonably priced. Not the cheapest but far from the most expensive. But he knew his stuff, provided lots of info, was prompt and responsible.

All in all, this was a fantastic stay and easily the best hotel stay I have had this year. I wouldn't consider staying anywhere else if I came to Lijiang again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 5, 2013
Dear Guest,

Thank you for taking the time to post feedback from your recent stay at our hotel. All of your comments will be shared with the team and know the staff will be thrilled to read your compliments. We are proud of our team and service they deliver for our guests every day.
Should you travel back to Lijiang, we would be thrilled to welcome you.

Warm regards,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
143 reviews 143 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed February 28, 2013

The rooms are housed in villas across a big well landscaped garden. Each villa has about 4 separate rooms. I am not sure if the rooms are the same type, the one I stayed in was really super. The pace was spacious with entrance tea area, separate study area, sitting area, bed room, open bath area, separate WC and shower, and big dressing area with lots of wardrobe space. The floor in the shower is gently heated. Apart from coplimentary fruits, the hotel sent a pot of warm soup in the evening! Can't ask for more.
The hotel is located next to the local market and easy access to the old town through a side entrance. There is caddy service from villa to either entrances.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPLijiang A, Executive Assiatant Manager at Crowne Plaza Hotel Lijiang Ancient Town, responded to this review, April 5, 2013
Dear Guest,

Thank you for taking the time to post feedback from your recent stay at our hotel. All of your comments will be shared with the team and know the staff will be thrilled to read your compliments. We are proud of our team and service they deliver for our guests every day.
Should you travel back to Lijiang, we would be thrilled to welcome you.

Warm regards,
Executive Assiatant Manager
Jason Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Lijiang Ancient Town

Address: No.276 Xianghe Road, Old Town District, Lijiang 674100, China
Phone Number:
Location: China > Yunnan > Lijiang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 518 hotels in Lijiang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Lijiang Ancient Town 5*
Official Description (provided by the hotel):
Set amidst a sprawling 51,000 square meters of lush greenery, Crowne Plaza Lijiang Ancient Town is strategically located in World Cultural Heritage listed Lijiang , Yunnan Province. Situated inside Ancient Town with direct vehicular access to and from the main street, the hotel's architecture and interiors reflect strong influences from the unique Naxi/Dongba culture with a hint of contemporary touches woven strategically into selected public areas. It is a leisurely 5 minute walk to Sifangjie (Square Market), the hub of Ancient Town and a 30 minute car ride to Lijiang Airport. Crowne Plaza Lijiang Ancient Town is an ideal hub for conferences and meetings and is equipped with impressive business-friendly facilities, multimedia visual systems, telecommunication systems and a series of Successful Meeting products.Elegant guest rooms with Naxi/Dongba ethnic charm along with first-class recreational facilities, attentive and courteous services, the Crowne Plaza Lijiang Ancient Town ill make your stay an unforgettable experience. ... more   less 
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