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“Perfect stay” 5 of 5 stars
Review of Banyan Tree Lijiang

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Banyan Tree Lijiang
5.0 of 5 Hotel   |   Yuerong Road, Shuhe, Gucheng District, Lijiang 674100, China   |  
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15% off room rate
Ranked #10 of 478 hotels in Lijiang
bkk, thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Perfect stay”
5 of 5 stars Reviewed August 4, 2013 via mobile

Thank you Banyan Tree Lijiang.....We’ll be back!
Just came back from the Amazing Banyan Tree Lijiang. Lijiang was the last stop for us having travelled quite a bit in Sichuan, Beijing and eventually Yunnan. I had done my research on Banyan Tree and knew about it but what I actually found was an amazing resort so well positioned in one of the most beautiful settings. On arrival we were met with friendly resort staff and within a short time was checked I to a Mountain Facing duplex suite. The place was so serene and breathtaking, one can only feel it when you are here.
We were on the way to the restaurants in the evening when it was still bright as the sun set is late. We were admiring the views and contemplating whether we should go to the Shuhe old village which our driver had suggested. Then we met a gentleman who happened to be the General Manager and when he realized I was Thai he spoke to me in Thai and very quickly he had managed to convince us to stay in house. We had a Yunnan menu at the Chinese Restaurant which was excellent.
Breakfast quite frankly was not what we would have expected as the room was crowed and the food was “okay”. However, the resort offers so much, in terms of nature, friendly people taking care of you, breathtaking views and more, the food was not a major issue. We just did not bother to do any sightseeing, except one quick escapade to the Old City.
We really would like to complement the management and the team for maintaining the friendliness and care which is seen everywhere. This could be coming from the leadership as having met the GM we immediately realized that he was an absolutely caring person. The Villa we stayed was delightful, with comfortable beds and facilities. One evening we just sat on the balcony admiring the breathtaking mountain views and chatting away; before we knew the bottle of Chardonnay was gone :-)

Thank you Banyan Tree Lijiang!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael T, General Manager at Banyan Tree Lijiang, responded to this review, 3 weeks ago
Dear kerdpathomyon,

Thank you very much for your very positive observations that you have shared and for choosing Banyan Tree Lijiang.
We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed to meet your expectations.
We thank you again for the time taken and truly appreciate your feedback.
Kind regards,

Michael Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 15, 2013

Amazing resort best service grate atmosphere not enough wards to express the beauty of the resort and outstanding service. A feeling of relaxation very good restaurants , both the Chinese and the eastern . We had some problems to expire the visa and they did the best they could to help us without asking for extra fee.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MThomas-AGM, General Manager at Banyan Tree Lijiang, responded to this review, August 3, 2013
Dear Dana,

We are delighted to see your comments ad together with my associates we thank you for spending time with us and sharing such wonderful experiences.

We look forward to welcoming you back to Banyan Tree Lijiang or if you need assistance with another Banyan Tree property, please let us know.

Kind regards and all the very best.

Michael
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Netherlands
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 11, 2013 via mobile

To put this into context, we are Amanjunkies and like these villa resorts above hotels. For the higher rate per night you have your own villa and typically 5 star service from restaurant, reception, house keeping etc. Banyan Tree says they compete with Aman resorts but after this stay we can only conclude they are not even close.

In this resorts the villa's are nice but start to show their age. Details are off compared to Aman, cable connections visable, fridge which hardly works, paint and wood works not in super state, nothing to offer for kids. Again, this is 5 star resort so one expects top quality.

The bigger disappointment without doubt are the restaurants. Service is difficult and the food was very disappointing. We had local and Western food. Western food was poorly prepared, local was okay. We had the famous hair in the meal as well as pizza from the freezer which I prepare better at home. Not 5 star at all of course and a big surprise.

What was interesting was that they hardly showed interest in us. Food complains were listened too but no follow up. Our son got a bit sick and not once did anybody ask how he was doing.

Bottom line, they have a nice property but it is not managed as crisp as one would expect. Staff is kind but lacks experience and oversight. Aman is coming to town anytime, worth while to put it next to each other.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MThomas-AGM, Manager at Banyan Tree Lijiang, responded to this review, July 13, 2013
Dear Wereldreiziger987
I have read your comments with disappointment as my team and I have definitely not met your expectations and did not create a positively memorable experience of your stay with us.
I have very seriously taken each of your comments and have discussed with the Chef and his team about the various mishaps,\ and the quality issues. Unfortunately, with your negative experience, we will make quick and major improvements in this area. The service issues as well have been combined and we are certainly making positive changes to ensure that we do not fail again in this area.
In terms of the general product and the upkeep of the property, may I mention that we are going through a systematic maintenance program and in a few months to come, most of the obviously visible deficiencies would be rectified while the company is also investing in larger and more costly and larger upgrading plans.
Our Hotel Manager Jeff Wang met with you and apologized and explained the situation and we hope that we still could have an opportunity to have you here again as a guest or perhaps in another Banyan Tree property somewhere else. In this case I am happy to make arrangements with our respective colleagues to ensure that you certainly do leave with a memorable experience.
Thank you very much for staying with us and sharing your comments.
Michael Thomas
Area General Manager
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Singapore, Singapore
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 10, 2013

Iconic Pagoda greets you at the entrance! Catch it during the sunset period and you will be in awe of its beauty. With the backdrop of the Jade mountain, one can surely be soaked in the serenity and beauty.

The Front Desk Personnel Mr Roy Zhong was very service oriented. He went beyond his call of duty to fetch us to our villa when we could not find any staff during the heavy rain on one night. I am sure many of the staff there are gems as well. During our check-in, we also had staff who helped us orientate around the place and our room. Our check out was also very well handled with staff who carried our luggage to reception.

The buffet spread was excellent and the restaurant overlooking a big pond with lotus.

Everyday, during our stay from 5pm-8pm, there is a 1 for 1 cocktail at their bar. Spend time there if you are free!

There is also a tennis court, but you may want to take time to walk around instead! It's a lovely place.

Of course, the entire villa was very luxurious. The use of jucuzzi with the feel of jade mountain at the backdrop is simply amazing. In fact, the bed is facing the mountain, and if you are staying there, you can consider opening the door slightly to catch a glimpse during dawn. Very lovely!

Excellent place for great photoshoots, especially with nice furnishings in the room and great scenery outside the rooms.

Nearby, 10 min walk, you can have shopping and dinning experience:)

Excellent for honeymooners!

Room Tip: Villa is good enough :) ensure that the trees does not block the entire mountain view. Those who c...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael T, General Manager at Banyan Tree Lijiang, responded to this review, 3 weeks ago
Dear AidanEmily,

Thank you very much for your very positive observations that you have shared and for choosing Banyan Tree Lijiang.
We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed to meet your expectations.
We thank you again for the time taken and truly appreciate your feedback.
Kind regards,

Michael Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2013

Pleasantly surprised with a "Happy honeymoon" welcome on the bed. They sent a Happy Honeymoon Cake and red wine in the afternoon as well. Didn't expect them to remember that since I emailed 3 months earlier, asking about the honeymoon package (which they didn't have during that time but replaced it with a romantic highlands retreat package).

The place was clean, beautiful and the service was excellent. They gave us a brief introduction to the place and our room as well. The spa was good and the ladies were professional. Worth trying it! =)

And, if you prefer not to take the taxi every time you leave the hotel, bus 6 stops right at its doorstep (1 yuan per ride), goes round the new town area and even reaches the edge of Lijiang old town.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael T, Manager at Banyan Tree Lijiang, responded to this review, July 6, 2013
Dear Aryssa,
We are delighted to learn that you had a memorable stay at the Banyan Tree Lijiang. I have shared your positive comments and experience with our associates and they are grateful for your very nice feedback.
We at your memorable resort, wish you much happiness and all the very best and look forward to see you sometime again in the future.
Warm regards,
Report response as inappropriate
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1 review
5 of 5 stars Reviewed July 3, 2013

Ive been to a few Banyan Tree resorts these few years and I strongly felt this Banyan Tree has lived up to the group's name too. The view was astonishing when I stepped into the resort - the iconic Pagoda had the backdrop of the Jade Dragon Snow Mountain.
The Front Office staff were very friendly and Mike showed me the facilities in my three bedroom pool villa very patiently. The flower petals scattered on the beds and around the bathrooms gave a very special touch, especially those scattered in the toilet bowl made my friend's 5yr old son very excited and he went bringing the petals on the bed into the toilet bowl! I personally liked the Naxi styled villa (as Mike explained) and I wondered how the housekeeping staff kept it so well-cleaned. It must be tough cleaning the villa like at all Banyan Tree resorts!
We had wanted to enjoy our villa so much thus decided to stay in & order room service on one evening. We were skeptical at first having read some of the previous comments but our food turned out great, the vegetable curry we ordered was tasty!
It was a great pity I wasn't feeling very well but I saw my friend's husband & son had a great time playing in the outdoor swimming pool & the jacuzzi!
Last but not least, I would also like to give my special Thanks to Colin, who had helped us with our heavy luggage & the room service guy, Jay. They are good ambassadors of the hotel, always smiley! Of coz, all other staff are great but too many names to mention, from the moment I made my booking till the moment I stepped out, Thank you for making our family cum friends gathering trip so memorable!

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael T, General Manager at Banyan Tree Lijiang, responded to this review, 3 weeks ago
Dear magliew,

Thank you very much for your very positive observations that you have shared and for choosing Banyan Tree Lijiang.
We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed to meet your expectations.
We thank you again for the time taken and truly appreciate your feedback.
Kind regards,

Michael Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 26, 2013

One of the most beautiful places we have stayed in, anywhere. It is elegant and extremely beautifully designed. Good taste, in keeping with a stylized oriental concept and yet is very modern at the same time. The villas are spacious and extremely comfortable. We found it hard to leave the place because one just wants to enjoy every minute spent there. It is easy to feel at home in such a beautiful place. The permanently heated private jacuzzi in the garden is an added bonus. The attention to detail such as the red rose petals over the white bed covers was but one example of their desire to surprise and welcome.

Room Tip: All rooms are perfect
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael T, Manager at Banyan Tree Lijiang, responded to this review, July 6, 2013
Dear Ines,
We are delighted to learn that you had a memorable stay at the Banyan Tree Lijiang. I have shared your positive comments and experience with our associates and they are grateful for your very wonderful feedback.
We are very pleased that you enjoyed our Jacuzzi as well as the Rose petals that we arranged as a surprise.
We at your Paradise in Yunnan, wish you much happiness and all the very best and look forward to see you sometime again in the future.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Banyan Tree Lijiang

Address: Yuerong Road, Shuhe, Gucheng District, Lijiang 674100, China
Location: China > Yunnan > Lijiang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lijiang
#2 Luxury Hotel in Lijiang
#3 Family Hotel in Lijiang
#7 Romantic Hotel in Lijiang
#35 Best Value Hotel in Lijiang
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Lijiang 5*
Official Description (provided by the hotel):
Explore the ethnic charm, historical milieu and architectural landscape of the Old Town of Lijiang. Located in Yunnan province, the resort is an hour's drive from the Jade Dragon Snow Mountain, a sacred sanctuary which has protected the ethnic minorities and their unique cultures since ancient times. Regarded as the Venice of the Orient with its dizzying array of water canals, quaint bridges and cobble-stoned streets, Lijiang was declared a UNESCO World Heritage Site in 1997. ... more   less 
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Also Known As:
Banyan Tree Lijiang Hotel Lijiang
Banyan Tree Hotel Lijiang
Lijiang Banyan Tree Hotel

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