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“Overall a good stay, with a few hiccups” 4 of 5 stars
Review of Holiday Inn Jiuzhai Jarpo

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Holiday Inn Jiuzhai Jarpo
Ganhaizi, Zhangzha Town, Jiuzhaigou County 623402, China   |  
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Ranked #9 of 151 Hotels in Jiuzhaigou County
3.5 of 5 stars 84 Reviews
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Overall a good stay, with a few hiccups”
4 of 5 stars Reviewed June 18, 2014

When we arrived at the Holiday Inn, it was not a good start. We had heard the bad reviews on Trip Advisor, but there is not very much choice in Jiuzhaigou, especially before the big tourist season starts (around July-October), so we bit the bullet and booked four nights here.

To begin with, it was FREEZING. We came into the lobby, which was pretty but super cold, and the rooms weren't any warmer. I had seen reviews saying it was cold, but I assumed that meant in winter, not early June. Nope, it's REALLY COLD even in June. They don't use the central heating which is present in the rooms either.

Secondly, the room we were given was a twin when we had booked a double. When we told staff, they said it would be an extra fee to have a double. An extra fee for something we had already booked and paid for?!

Furthermore, the outside door of the room we were in didn't close properly, so it had a huge gap about 5-10cm wide out into the freezing air. When we told staff, they said 'every room has this', despite the pictures advertised in the lobby clearly not showing this fault...

However, eventually things turned out well. After much pleading, the staff moved us to a double room with no door gap, and gave us a small portable heater to heat the room. After that, we found the room to be quite comfortable. The bathroom was nice, the hot water worked, and the views from the room were truly spectacular. The bed was comfortable for Chinese standards, although perhaps a little hard for Western standards.

The breakfast was good. Despite previous reviews, the breakfast buffet had a variety of both Chinese and Western dishes (toast, eggs, sauages etc).

As for the location, it turned out to be really nice. Yes, it is a half hour drive to Jiuzhaigou park, however it is half an hour closer to the airport than many other hotels. Also, we found the location to be really beautiful, with spectacular views of the mountains. Regarding the location, it's actually not where google maps says it is either. Google maps puts it inside the actual park. It's on the main road into town.

Overall, I would recommend this hotel to people who have adequate clothing if you're not travelling when it's super hot.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzy F, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, July 14, 2014
Dear Guest,
Thank you for staying at Holiday Inn Jiuzhai Jarpo. We're glad to see your stay experience has been improved. Thank you for complementing the breakfast and environment. The hotels is located in Ganhaizi. The landscape is really beautiful here. We provide shuttle bus to Jiuzhaigou on daily basis. Please contact the concierge for more information. We'll forward your opinions to the related department to follow up. Hope you can come back again.
Lizzy Fan
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • Korean first
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English first
Singapore
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 7, 2014

This hotel has a very nice and unique Tibetan flavour to the hotel lobby and exterior hotel buildings. However, I didn't personally find the hotel room very clean as there was hair in the bathtub when we first checked in and the stopper of the bathtub also could not be released and had to be sucked out and couldn't be repaired. The hotel management did provide a fruit platter as a service recovery but due to the cleanliness of the place, I would be tempted to try somewhere else for a next visit.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzy F, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, July 14, 2014
Dear Guest,
Thank you for staying at Holiday Inn Jiuzhai Jarpo and sharing your stay experience. The hotel is designed with local Zang and Qiang characteristics. You will feel an exotic flavor here. We'll forward your experience in the room to the housekeeping department. We truly hope you can come back in the future to feel the improvement.
Lizzy Fan
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 30, 2014

We stayed there while visiting Jiuzhaiguo on group tour. The room lighting we dim, not something we are used. The central heating system was somehow unavailable so we were provided with a portable heater. Our bathtub was clogged and slow to drain. Room service was efficient as they attended to the matters without unnecessary delays but it just reduce the satisfaction. I noticed the corners, the gaps between the furniture and under the beds were dusty. The dim light definitely don't help housekeeping in this aspect. The overall decor and the spacious floor area were the only plus points. Breakfast was typical local porridge with various vegetable dishes. It was boring and we have this almost most parts of out tour. The western breakfast only served bread, croissant and butter with bulls-eye egg. No jam, no other choices of eggs.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, June 4, 2014
Dear Guest,
Thank you very much for posting your feedback regarding your recent stay with us at Holiday Inn Jiuzhai Jiapo. We are sorry to hear that you were dissatisfied you’re your stay. Please accept our utmost sincere apologies for your unsatisfying experience. We appreciate you taking the time to bring these matters to our attention and will take necessary action to improve. We hope that another opportunity could be given to better your impression on the hotel. We will definitely make a difference.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed May 4, 2014

Imposing lobby in stately stone building.
Location strategy unclear as neither near nature reserve nor near airport. Very remote, 2-3 dusty shops and 2 non-descriptor restaurants
Rooms with stone floors and tepid water...we slept with most clothes on and showered tentatively.
1 restaurant in hotel, reasonably priced, awful breakfast and dinner buffet - but dinner a la carte was pretty good
Staff speak very broken English and was Turing to ask simple things. While we don't expect people to speak English worldwide, we chose Holiday Inn to help us navigate a land as foreign as Juizhaigou.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, May 8, 2014
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Jiuzhai Jiapo. Please accept our utmost sincere apologies to you for your unsatisfying experience at our hotel. We appreciate your feedback as this is our best way to improve our service. We are bound to strengthen English training for all the staff, and we are improving the buffet standard to meet the different needs of the guests. We hope that you will witness our changes in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 3, 2014

Pros - nice looking lobby, very attentive service, excellent buffet breakfast and dinner

Cons - freezing temperatures in the area and hotel has NO heat!!! Apparently they turned off the central heat even though the weather was still close to zero. We asked for a heater but they were all being used (no surprise). They were able to provide us with a heating element similar to a radiator that heated about 2 feet of space. The beds had electric blankets so sleeping was not an issue, but getting out of bed was terribly cold. Also tiny bugs in room but that wasn't a huge issue since they didn't bite.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, May 4, 2014
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Jiuzhai Jiapo. We would like to take this opportunity to apologize for any inconvenience may have caused you. We appreciate your feedback as this is our best way to improve our service. We hope that you will witness our changes in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Top Contributor
305 reviews 305 reviews
96 hotel reviews
Reviews in 123 cities Reviews in 123 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed November 27, 2013

Located about half an hour's drive from the entrance to the Jiuzhaiguo National Park. Fantastic lobby with huge carved prayer drums, painted ceiling, shiny slate stone floor, this is a large hotel with an ancient-look exterior. Rooms are very comfortable with a large desk, easy chair, 2 double size beds, wood flooring in bedroom, polished slate in bathroom, excellent lighting and plenty of electrical outlets. Pay-internet access via cable in the room (30 RMB/USD5 for 24 hours), but free wifi in the freezing cold lobby, as the main doors are kept open in this rather cold late October climate. The offered buffet dinner is ok, varied but not great and the breakfast buffet is very extensively concentrating on Chinese food, which was fine as we were part of a Chinese travelling tour, but everything was fairly cold: eggs, sausages, etc.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, November 29, 2013
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Jiuzhai Jiapo. We really appreciate your kind comments on the facilities. However, it is regretful to learn that our breakfast did not meet your expectation. We have already passed your comments to the chef to improve the breakfast standard. We look forward to serving you again in the future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
158 reviews 158 reviews
25 hotel reviews
Reviews in 71 cities Reviews in 71 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed October 28, 2013

Booked by a local tour operator and we stayed for two nights. Interesting design adopting the local tibetan and qiang's culture. It's a sizeable complex and while the lobby is big and appealing, getting to the room took felt like 10 minutes passing 100 rooms on the ground floor so do ask for closer rooms if you prefer.

The two signle-beds room and the bathroom was spacious but that's pretty much the only pluses. Bed comfort was just ok but that would be below the Inter-continental (owner) standard. Free Internet only by cable. The real problem for me was no proper heating given the cold weather. Fortunately, front desk made available a mobile heater.

The real shock for me was seeing a mouse entering the room from outside in the early morning! It ran away quickly as I moved but never expected that and first time in any hotel I had stayed.

Buffet breakfast was good. The place is about 30-45min to Juizhaigou park and about 1-1.5hr to the airport. The name is a little confusing in Chinese as both the Inter-continental and Holiday Inn has Juizhaigou Paradise associated with it but they are like 4km apart so check carefully if arranged by a local tour operator.

It's an intersting and a decent 4-star hotel catered for big tour groups. We were told by the tour guide that Holiday Inn is a top hotel among the 200 pluses hotels in Juizhaigou. Deserved a 4 star if not because of the little visitor!

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at Holiday Inn Jiuzhai Jarpo, responded to this review, October 29, 2013
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Jiuzhai Jiapo. We are pleased that you enjoyed the hotel room and our breakfast buffet. However, it is regretful to learn that our heating did not meet your expectation. We have already passed your comments to hotel management. We hope this would not deter you from choosing us again in the near future. We look forward to welcoming you back to our hotel soon.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Jiuzhai Jarpo

Address: Ganhaizi, Zhangzha Town, Jiuzhaigou County 623402, China
Phone Number:
Location: China > Sichuan > Jiuzhaigou County
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 Best Value Hotel in Jiuzhaigou County
Price Range (Based on Average Rates): $$
Number of rooms: 780
Official Description (provided by the hotel):
Holiday Inn Jiuzhai Jarpo The Gem of Jiuzhaigou, situated on the renowned Jarpo Town, the hotel is located on Jiuzhaigou's scenery and activity boulevard. Enjoy a mountainside getaway at the Holiday Inn Jiuzhai Jarpo that integrates with Tibetan culture and its customs. Boasting a beautiful climate and picturesque mountain scenery, Holiday Inn Jiuzhai Jarpo is the ideal location for a vacation or weekend getaway. Jiuzhaigou Valley is situated approximately 28 kilometers or 30 minutes drive from the hotel. Its location in the very heart of all that Jiuzhaigou has to offer and couldn't be more perfect. ... more   less 
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Also Known As:
Jiuzhaigou County Holiday Inn

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