My wife and I spent a nightmare 2 nights at this excuse for a hotel. We checked in at the very spacious lobby and had reasonable expectations for the room. When we settled in we found the sink was blocked so that the water could not escape, bizarrely the fridge was disconnected and placed under the TV on its side so I had to move it to where it should be with the drink glasses etc, and worst of all, they turn off the air co at night so the room is like a humid oven all night. Should I also mention that outside our room was the play area for the staff ie shouting and screaming to late at night? Next morning I asked for the air co to be fixed and sink unblocked. Came back that second evening after a tiring day and found the sink fixed, but air co still doing nothing. Went down to the lobby to complain and ask for another room. Was told no rooms available, but they could give me an electric fan!! 30 minutes of arguing with the Manager and staff lead to the surprise....another room was available..funny that. They even had to ask another guest who was bilingual in Mandarin and English and who were so kind to help. We all went to the new room and guess what? Air co was off. Well, finally I gave up and took the electric fan and had another hot sleepless night. Also, the breakfast was 2 star at best - don't expect any western food. There is no wireless Internet access in the room, but there is in the lobby which would be about dial up speed ie a newspaper I download everyday takes about 1-3 minutes...at this hotel I gave up after 10 minutes when it was only 8% complete. I have been going to hotels for over 40 years and this would be one of the worst ever...avoid at all costs. There are many others in the area which would suit you better...trust me.
- Also Known As:
- New Jiu Zhai Xin