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“Hotel with unique local style, but its rooms need better maintenance” 4 of 5 stars
Review of InterContinental Resort Jiuzhai Paradise

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InterContinental Resort Jiuzhai Paradise
4.0 of 5 Hotel   |   Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China   |  
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Ranked #1 of 151 Hotels in Jiuzhaigou County
Shanghai, China
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Hotel with unique local style, but its rooms need better maintenance”
4 of 5 stars Reviewed June 8, 2014

The hotel is built in a forest, and therefore, environment is really good with woods surrounding it. The decoration is in unique local Zang style. The different restaurants are quite nice. We tried Si Chuan hot pot, as well as Si Chuan dishes, and both were delicious
The room, though, requires better maintenance. The original room we checked in was in poor condition: the air conditioning was loud and noisy; the bathroom door couldn't be closed, and the worst was that the bathroom lighting couldn't be turned off! We called house keeping service, but they couldn't fix the problem, and there was no alternative room for us to change that night. The hotel manager promised to change room for us the next day, and asked us to bring down luggage in the morning; however, no one seemed to be aware of this the next morning, and they asked us to come and change after we finished our day tour. We went back around 530pm, and there was still no room changed for us, and we had to fight for a non-smoking room which was our original requirement…
A tip for guests staying in the hotel is that you need to check the room facilities once you get into your room. Otherwise, you'd be like us, not finding out the lighting problem till we were about to sleep and it was too late to have alternative.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, July 2, 2014
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise. The hotel is designed with local Zang and Qiang style. You will feel exotic culture inside an international hotel. We're sorry to know the problems you have encountered in the guest room. We will forward your feedback to the Housekeeping department to follow up. We truly hope you can come back again to experience our improvement.
Lizzy Fan
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,052 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Mississauga, Canada
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 8, 2014

A real Paradise. . Staying in this spectacular hotel has been an experience I never thought I would have.
Luxury, friendly, professional service and above all unique. . If you ever go to China for leisure or business you must take few days and stay in this resort

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, July 2, 2014
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise. Thank you for addressing us as the Real Paradise. We're honored to meet your needs and highlight your journey in Jiuzhaigou. Our hotel is located in the beautiful famous scenic spot Ganhaizi. It is truly a wonderland of leisure or business. We sincerely hope you can come back again.
Lizzy Fan
Distribution &Relationship Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 19, 2014

Monitory Video records shows I haven't taken bright yellow purse out after my check in on May 10th. I am staying because of our team meeting event. During my stay, I haven't taken my purse out to any other location. Hotel staff called to confirm this point as they have gone through the monitory video of my activities.

Hotel staff showed reluctance in further helping me. I have to check out and catch up with flight in the morning of 12th. You can sense that hotel staff in the lobby doesn't want to help, the eye contact is missing, so is the tone when we are talking.

It has been 1 week after the loss, still no proactive following up from this hotel. No compensation, no investigation result and nothing.

I was pretty frustrated as I have lost 1000yuan in cash, my ID and my bank cards. I have to reapply for all those cards after getting back to Shanghai and we all know how frustrated this can be.

I am extremely angry about how I have been treated with silent response from Intercontinental Paradise Jiuzhai.

Thus, I strongly don't recommend my friends or colleagues stay in this hotel as a IHG Guest Member.

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, May 22, 2014
Dear Member,
Thank you for staying at InterContinental Resort Jiuzhai Paradise. We are very sorry to hear that you lost your purse during your stay. We would like to further discuss the matter with you. We hope that despite your disappointment on this occasion, wel will have the opportunity to welcome you back to our hotel sometime in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 29, 2014 via mobile

The location is stunning, the rooms are now a little dated, the service mixed. Some examples. Having paid for Club facilities, we were informed that the Club lounge was not available as it was out of season, despite the Jiuzhai Valley park being in peak season. No spa facilities available until after 18h00. The entertainment consisted of disinterested dancers who then failed to mime to local songs. Both to my Chinese, Sichuan partner and I this was very disappointing.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, May 4, 2014
Dear Guest,
Thank you very much for posting your feedback regarding your recent stay with us at InterContinental Resort Jiuzhai Paradise. We are sorry to hear that you were dissatisfied with our food selection and some of the facilities. Please accept our utmost sincere apologies for your unsatisfying experience. We appreciate you taking the time to bring this matter to our attention and will take necessary action to improve our service. We hope that another opportunity could be given to better your impression on the hotel. We will definitely make a difference.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 19, 2014

We were here during the Christmas season in 2013. It was a wonderful stay except for the food at the restaurant.

I think the pastries and bread are fine albeit limited. But hey, it was sufficient for us and if you aren't too picky about the selection, I think you will find that the food quality is acceptable. Food in Sichuan is generally a lot oilier and saltier that's for sure. However, take small quantities and just try a bit of everything which catches your eye.

The hotel's interior is something to rave about with the night scene in the lobby. It was low season when we were there (just how I like it) and there weren't many people milling around. So the vast hotel seemed a little under occupied then.

We had a good room with a 'fake fireplace' for aesthetics and the real heater on top. Cozy and great for the winter atmosphere. The room was comfortable and had a view of the snow mountains on the balcony.

Do try the spa/hot springs or rather hot pools of water if you get the chance. There are different pools of varying temperatures of hot, hotter and too hot to handle. Start from the pool with the lowest temperature of 37 degree celsius (if i recall) and slowly move towards the 43 degrees celsius to acclimatize.

There is a nearby ancient town, one of the tourist attractions in the vicinity. From the look of the map, it looks as if it is walkable from the hotel. However, we had a dedicated driver take us around town in the three days we were in JZG.

Service was average and comparative across all service levels in China. Do not expect too much of the service and mandarin is definitely the language which is widely spoken in China. Do bring a pocket dictionary or translator with hanyu pinyin (romantized) characters. You'll get around fine if you speak or understand some mandarin. Service levels improve greatly when you communicate in mandarin too.

Last tip: Manage your own expectations when you are in China. Do remember that you are in their country and do not expect what you would expect from your own country. Be open to [some] new experiences and enjoy your trip!

Room Tip: The rooms facing the mountains were quiet and I've not stayed in other rooms with different faci...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 22, 2014
Dear Guest,
Thank you for taking the time to share your experience with us. We are so glad to learn that you were taken very good care of and are delighted to hear that you enjoyed your stay with us. We have passed on your comments to the hotel team. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to Intercontinental Resort Jiuzhai Paradise in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed January 17, 2014

It's the most disappointing hotel in the world. The hotel is designed badly, the rooms are disgustingly dirty, the food is worst that the road side restaurants, the service is beyond terrible. I complain to the front office and all they tell you that this is what you get. I emailed intercontinental hq and their reply is that they will talk to the hotel. What's the point of having intercontinental manage the hotel if doesn't run like a intercontinental and ruin its brand. how sad.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 20, 2014
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise. Please accept our sincere apology for any inconvenience caused while you were here with us. Most guests responded favorably regarding hotel architectural design and food, and we are sorry they did not meet your expectation. We would like to respond to you personally, could you please email us a detailed description about your experience to stanley.li@ihg-etghotels.com ? We look forward to hearing from you soon.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 10, 2014

I'm so glad I booked this hotel from 1-7 Nov 2013. It was snowing and the scene was incredibly beautiful and surreal. The hotel is HUGE and very cold during winter. However, there are lots of retail stores to purchase warm clothing and shoes (in case you came ill prepared).

The room is beautiful, huge and spacious with plenty of pillow choices. Heater in the room was adequate. The restaurant is huge and great food selection. However, go for breakfast early as it gets crowed very quickly.

Didn't have a chance to visit the spa (hot spring) this time but I will definitely try it next time.

Judith C

Room Tip: Try the neck support pillow. It's excellent! And go for breakfast early or you may not get a tab...
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 13, 2014
Dear Guest,
Thank you for taking the time to share with us your experience during your recent stay at InterContinental Resort Jiuzhai Paradise. We are pleased to know that you appreciated the environment of our hotel, an aspect of our hotel that is preferred by many guests. You encouraging review will help us constantly improve our service and facilities to a higher level. Thank you and we are very much looking forward to welcoming you again
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Resort Jiuzhai Paradise

Address: Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
Phone Number:
Location: China > Sichuan > Jiuzhaigou County
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Jiuzhaigou County
#2 Best Value Hotel in Jiuzhaigou County
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Resort Jiuzhai Paradise 4*
Number of rooms: 1020
Official Description (provided by the hotel):
InterContinental Resort Jiuzhai Paradise is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. With more than 1,100 rooms, the hotel is the largest in the region and perfect for leisure travellers seeking comfort and solitude. The province is home to a stunning array of calcified pools and the picturesque meadows of Ganhaizi (Dry Sea), just 20 kilometres (12.5 miles) away, are not to be missed. ... more   less 
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Also Known As:
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
Intercontinental Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou

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