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“Winter Wonderland” 5 of 5 stars
Review of InterContinental Resort Jiuzhai Paradise

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InterContinental Resort Jiuzhai Paradise
4.0 of 5 Hotel   |   Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China   |  
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Ranked #1 of 151 Hotels in Jiuzhaigou County
Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Winter Wonderland”
5 of 5 stars Reviewed January 10, 2014

I'm so glad I booked this hotel from 1-7 Nov 2013. It was snowing and the scene was incredibly beautiful and surreal. The hotel is HUGE and very cold during winter. However, there are lots of retail stores to purchase warm clothing and shoes (in case you came ill prepared).

The room is beautiful, huge and spacious with plenty of pillow choices. Heater in the room was adequate. The restaurant is huge and great food selection. However, go for breakfast early as it gets crowed very quickly.

Didn't have a chance to visit the spa (hot spring) this time but I will definitely try it next time.

Judith C

Room Tip: Try the neck support pillow. It's excellent! And go for breakfast early or you may not get a tab...
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 13, 2014
Dear Guest,
Thank you for taking the time to share with us your experience during your recent stay at InterContinental Resort Jiuzhai Paradise. We are pleased to know that you appreciated the environment of our hotel, an aspect of our hotel that is preferred by many guests. You encouraging review will help us constantly improve our service and facilities to a higher level. Thank you and we are very much looking forward to welcoming you again
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,068 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 5, 2014

Not sure why so many complaints about Chinese people do not speak English in China.

Just a thought: maybe it would be a good idea to carry a dictionary or learn a few useful words of the language of the country you visit. I make a habit of doing this as well as carrying a dictionary when I travel abroad for 1) out of respect of the country I visit and 2) just more practical. I doubt that when Chinese people visit English-speaking countries would expect hotel staff to able to speak Chinese.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 8, 2014
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise and share your thoughts with us. Thank you for your understanding and tolerance on the language. It is our great pleasure to have you stay with us, and we look forward to welcoming you back to us in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LOS ALTOS
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 27, 2013

Very impressive glass ceiling in the lobby. Beautiful hotel and rooms, but inadequate heater in winter no matter how we tried to adjust the room temperature. We traveled with a group tour. All the other members also complained. Bring extra clothes to sleep in winter. Food is good.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 31, 2013
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise and share your feedback with us. We sincerely apologize for the inconvenience caused in your previous stay. We have taken note of your feedback and will take necessary actions to ensure guest having an enjoyable stay. We hope that you will experience the changes in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 25, 2013

Have spent 2 nites here on 14-15 Dec. The hotel design is very interesting, which using the model of the traditional houses of Jiang tribe. The hotel buffet is pretty decent as well , comparing to the usual hotel buffet in china. The only minus point is as per those previous reviews, the hotel is freezing cold. In such a cold winter in Jiuzhai, no heating is provided in those common area. But lucky the room is warm enough. Would definitely go back here if visiting Jiuzhai again.

Room Tip: Request for upgrade of room to have those with fireplace in the room, if you are visiting in winter...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 8, 2014
Dear Guest,
Thank you for taking the time to share with us your experience during your recent stay at InterContinental Resort Jiuzhai Paradise. We truly appreciate your kind comments on the hotel structure and the buffet. Your kind words of praise will certainly be passed along to our F&B team. We look forward to seeing you again in the future..
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
95 reviews 95 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 23, 2013

Wonderful hotel. Nothing short of fascinating. Visited in winter and it is very cold. Heating is non existent. Worth a visit. The room's heater does not work well.

The architecture is very ambitious. Everything is tastefully designed. The buffet restaurant has a wonderful spread be it breakfast or dinner.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 24, 2013
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback with us. Our hotel is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. We look forward to welcoming you back to the hotel in different season.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
119 reviews 119 reviews
105 hotel reviews
Reviews in 78 cities Reviews in 78 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed December 22, 2013 via mobile

It is considered to be one of the most luxurious hotels in Jiuzhaigou. It is very big and has a big swimming pool and a few other hot pools. The hotel is poorly heated both in the lobby and rooms. It's so cold that we couldn't sleep well. We called and the front desk said all the standalone heater were all given out as it is not a unique problem to us. The infrastructure of hotel is old. Light bulb was out without fixing, bathtub vault didn't work and the toilet didn't flush properly. I was told that Sheraton is closer to the National Park Entrance and has much better heating. That's where we will stay for our next trip.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 23, 2013
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise. Please accept our sincere apology for any inconvenience that caused while you were here with us. We would like to assure you that we have pass your feedback to hotel management and concerned department and corrective actions have been taken. We hope you would give us a chance in the future to show how great our hotel is, and we look forward to welcoming you back again.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2013

While walk in the hotel, with transparent ceiling, chill wind blow into the lobby and garden area, this hotel is recommended for luxury leisure travel. Snow mountain view from the room balcony, garden outside lobby with pond and duck swimming around, spa, convenient store and winter shop located inside the hotel compound, basically you can get everything you forgot to bring at here. I stayed for 2 nights at here, and beside just too cold at garden and lobby, overall excellent. Great room with every facility included. Breakfast tip, take a little bit and finish it fast, before go for next queue, to prevent your dish turn cold.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 23, 2013
Dear Guest,
Thank you very much for staying at InterContinental Resort Jiuzhai Paradise. We are pleased to know that you appreciated the environment of our hotel, an aspect of our hotel that is preferred by many guests. You encouraging review will help us constantly improve our service and facilities to a higher level. Thank you and we hope to welcome you back in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Resort Jiuzhai Paradise

Address: Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
Phone Number:
Location: China > Sichuan > Jiuzhaigou County
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Jiuzhaigou County
#2 Best Value Hotel in Jiuzhaigou County
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Resort Jiuzhai Paradise 4*
Number of rooms: 1020
Official Description (provided by the hotel):
InterContinental Resort Jiuzhai Paradise is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. With more than 1,100 rooms, the hotel is the largest in the region and perfect for leisure travellers seeking comfort and solitude. The province is home to a stunning array of calcified pools and the picturesque meadows of Ganhaizi (Dry Sea), just 20 kilometres (12.5 miles) away, are not to be missed. ... more   less 
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Also Known As:
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
Intercontinental Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou

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