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“Great hotel, amazing experience!” 5 of 5 stars
Review of Jiuzhai Resort Hotel

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Jiuzhai Resort Hotel
Huodiba,Zhangzhazhen, Jiuzhaigou County 624000, China   |  
Hotel amenities
Ranked #6 of 151 Hotels in Jiuzhaigou County
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Great hotel, amazing experience!”
5 of 5 stars Reviewed June 1, 2014 via mobile

the good:
a very well located 4 star hotel, walking distance to the park entrance, about 20 min walk. right next to Sheraton.
the staff are very polite and friendly, very professional.

if i have to be very picky to say one thing that i did not like about the hotel, was their free breakfast, it does not have too many options, and more gear towards domestic guests. But they are free!

the great:
we got upgraded from a king bed room to a executive suite.
The suite was very luxurious, spacious, clean, and comfortable. we loved the decoration, very tasteful and luxurious Chinese decor.
bathroom was huge, with a in room spa tub and a shower.
we cannot say enough good things about this suite, the hotel and their staff.
they also gave us gifts- tibetan bracelets, the local staple souvenirs.

Stayed May 2014, traveled as a couple
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70 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
IPOH
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 4, 2014

Stayed in the hotel for 3 nights which was booked through an agent. Hotel is about 1.5km from the entrance to the Juzhai Valley and 84 km from the Jiuhuang Airport. Hotel is with all the modern facilities. Have electricity saving sensors in corridors of every floor – as you step out of the lift the lights comes on and dims after you have walked passed. Beds have electrical heaters which comes useful in the cold weather. The room heater is centrally controlled and is switched off after midnight so you will have to call the reception counter to switch it on again if you still feel cold. Other than that the room was spacious and clean. Complimentary bottled water and tea/coffee facilities provided. Hotel staff not conversant in English. Many facilities in the room are labelled in Mandarin only. Only the Chinese restaurant is operational. Buffet breakfast provided is mainly Chinese fare.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alassio, Italy
Top Contributor
90 reviews 90 reviews
53 hotel reviews
Reviews in 59 cities Reviews in 59 cities
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed November 3, 2013

Stayed 2 nights during a visit to Jiuzhaigou and Huanglong. Arrangement was via a travel agency.
Common areas look reasonably good although temperature hardly ever exceeds 12degC.
First night was in a single room, in building 3, and in the second I was 'upgraded' to a twin in building 2.
Common features: cleanliness standards bad (sheets and linen are fresh, however carpets are probably on monthly vacuuming cycles, all surfaces haven't seen a wet cloth in a while, and the mold in the bathrooms... hmmm); the plumbing engineer would not have a job anywhere in the West; soundproofing... Well forget it.
Building 3 seems to be managed on a much lower standard: no shower box, just a short and mouldy plastic courtain in a corner so the bathroom will become a lake. Building 2 much better at least in the appearance (and even the bath supplies are better!?!?) - could be 3 star if not for the cleaning part.
Restaurant: half board dinner is mixed at best (meaning of 4 dishes, 2 are ok 2 taste medicine or worse). Breakfast becomes a battlefield with Chinese tourists...
Compared to prior reviews I must say that there is an egg station and hot water is available at least between 6pm and 9am.
Overall, ok if you are not too picky but try not to be sent to building 3 (my rating is an average of 1 for the first night and 3 for the second)

Stayed November 2013, traveled solo
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 13, 2013 via mobile

Arrived on the 13th in total darkness. The power was out on one side of the street. The entrance hall stank of urine from the toilets (seems standard in china as most people prefer to urinate on the floor). Room was sparse but toilet had NOT been cleaned. There were stains from the previous guests bowel movements. No toilet paper. No soap. No shower curtain so the whole place is wet.but I guess it Helps clean the toilet a second time. Mosquitoes in the room as a brain surgeon had left the windows open. Only to be considered under dire circumstances or your local and find hygiene optional ;)

  • Stayed October 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bundaberg, Australia
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 13, 2012

This was once an impressive luxury Hotel that has faded with neglect. Our room had very dirty carpets and an unfinished repair on one wall, caused by a water leak from a poorly fitted bath. The king size bed was comfortable but there is no WiFi or wired Internet. The Hotel mainly caters for the Chinese Tourist market which will be obvious at breakfast. No toast, coffee, bacon or jam but lots of scary Chinese options. The beer at the bar is served at room temperature. There is no English spoken at the front desk. Verdict - Go next door to the Sheraton which from the airport chatter is just as bad in the rooms but the restaurant is very good and the beer is cold.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 8, 2011

We arrived at Jiuzhaigou after dark, following a terrifying 11-hours bus ride from Chengdu, right into a thunderstorm, with no accommodation booked (this was too spontaneous). After we couldn't catch a taxi for a very long time, we entered the hotel and asked them how we can get to the youth hostels area. Instead of answering the question, the receptionist told us that they have a room for 200RMB and that a hostel will cost 160RMB for dorm + 20RMB taxi to there and back to the park on the next morning, so we better stay there (The prices she told us were correct, we verified them at morning).
My friend went with her to see a room and it was ok so we decided to stay. However, after we already paid she said that we do not get the same room but a similar one. When we got up to the room she also told us that they only have hot water from 830pm to 11pm.
The moment she left we found some not-very-small bug on the wall. Then, we also found that water are leaking from the ceiling of our bathroom, so some maintenance guy came and fixed it. After a short while we discovered that the room is freaking cold as the window cannot be completely closed. There was an air conditioner there but no way to turn it on. I asked the same receptionist and she said that it cannot be used, and sent another maintenance girl to turn on our electric sheets (which are common in Sichuan). However, they did not work. I covered the window gap with some duct tape I had with me and we just entered our beds and went to sleep with our thermal cloths on us, to keep warm.
In addition, it seems like the hotel is mainly intended for "day use". They have a price "per hour" in the pricelist, and in room we had some "safe sex" signs and some boxes I didn't touch but I think contained condoms.
The price included breakfast so we went to the dining room at morning. It was a chinese breakfast with all sorts of food we do not eat at morning (well, this is our problem). Dining room was very crowded, with very long lines. We were the only foreigners there which was kind of awkward.
The room itself was ok but not very clean. There was this bug on the wall and the sheets were dirty. Shower was clean. People were smoking in the corridor so there was smell of cigarettes all around and also in the room.
At morning we immediately went to look for another place to stay. It was hard and everyone demanded very high prices, so we came back and asked to stay another night. Fortunately they did not have a room available. We went back to the center and found a nice hostel for the same price (but much better conditions, ask me for details). It did not require a taxi to get from the hostel to the park (as the lady said) if not taking big luggage with you. Only 15 minutes walk. And we had hot water whenever we wanted and a cleaner room.

Also - there was no internet connection in the hotel at all.

Room Tip: Consider booking another hotel
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  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed August 2, 2011

In July my partner and I stayed two nights at this hotel. On arrival we were given a note with the following information Hot water 1830-2400 0630-0900 no air condition. Our tour guide suggested that the temperature in Jiuzhaigou is not hot so there is no need for air conditioning. Our room whilst clean and neat was very stuffy and certainly needed air conditioning. Breakfast was a battle to find seating and the hotel obviously catered for large Chinese tour groups as the only western food was eggs and toast. The lack of english speaking staff made understanding between it both difficult and frustrating on both sides.
An attempt to change a 100RMB note into two 50RMB notes was meet with an unwillingness to assist until a second staff member told the first to change the 100RMB note. My partner translated the Chinese and told me that the first counter staff told her companion that she didn't want to do it. No credit card and foreign exchange facility makes this hotel suitable for large Chinese tour groups but not foreign touriusts.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jiuzhai Resort Hotel

Address: Huodiba,Zhangzhazhen, Jiuzhaigou County 624000, China
Location: China > Sichuan > Jiuzhaigou County
Amenities:
Restaurant
Hotel Style:
Ranked #6 of 151 Hotels in Jiuzhaigou County
Number of rooms: 188
Reservation Options:
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Also Known As:
Jiuzhai Hotel Jiuzhaigou County

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