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“Not a 5 stars hotel” 2 of 5 stars
Review of New Jiuzhaigou Hotel

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New Jiuzhaigou Hotel
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Jiuzahigou Scenic Spot, Jiuzhaigou County, China   |  
Hotel amenities
Ranked #17 of 139 Hotels in Jiuzhaigou County
Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
“Not a 5 stars hotel”
2 of 5 stars Reviewed January 24, 2013

Came in December during winter season.
Checked-in quite late at night. The lobby was very cold (colder than outside). There were some heaters, but not enough. You needed a good thermal jacket in this lobby.
Didn't feel like staying in 5 stars hotel, more like staying in 3 stars hotel or even a motel. However, their room was reasonably clean with clean white linen and towels. Their toiletries were basic.
The heater in the room was better than at the lobby. It worked. Yet, the bed also had its own heater. So we could slept comfortably.
The breakfast was a buffet style, quite oily, almost no western food (except for eggs, yet you need to speak chinese to order. The chef did not understand any english).

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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19 reviews from our community

Traveler rating
    3
    4
    8
    3
    1
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 1, 2011

Low buildings- huge property -
modern styled rooms of average size-
breakfast below average for hotels of this price
staff not well trained and not willing

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 11, 2011

Let me begin by saying that when you come to JiuZhaiGou you must adjust your expectations overall. Everything is more expensive that you thought it would be and more expensive than it should be and consequently you don't feel you are get what you are paying for and it is true. You aren't crazy. You are being overcharged by the Jiuzhaigou attraction, by the nasty hotels, by the horrible restaurants and the unimaginative giftshops. I lived in the Sichuan province for 9 years and I have a general sense of what to expect in terms of service, cleanliness and cost. That said, the New Jiuzhaigou Hotel is pretty good in that it is very clean, very nice rooms, and friendly helpful staff (if you speak Chinese). But if you don't speak Chinese and you are not part of a tour you should be a very resourceful traveler or have iPhone with an unlimited data plan so you can use a translator. The restaurant is not any worse than other restaurants in the area. My wife and I tried the $30US buffet at the Sheraton and it was an oily, hardened mess. The New Jiuzhaigou doesn't offer western food and the chinese food was surprisingly bad. We ordered two common dishes typical of the Sichuan province and we couldn't even eat more than a couple of spoonfuls. We are seasoned China travelers having staying in 2 and 3 star hotels but this was seriously awful. So bottom line, the hotel has nice, clean rooms and friendly service if you can speak the language.

Room Tip: Don't bother paying extra for a room with a view. The view is not good as the area is filled wi...
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  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed September 3, 2011

This hotel is very nice and comfortable for sleeping. It is very clean and nice environment. The problem with this hotel is that there is no shoplot or restaurant surrounding it, so you need to ride a taxi if you want to eat supper or go to minimart or pay double money to eat at the hotel restaurant . Taxi to nearby restaurant is very cheap cause is near.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Jiuzhaigou Hotel

Address: Jiuzahigou Scenic Spot, Jiuzhaigou County, China
Location: China > Sichuan > Jiuzhaigou County
Hotel Style:
Ranked #17 of 139 Hotels in Jiuzhaigou County

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