Generally speaking the food is very good especially considering that there are very few Italian options in Birmingham. However, time and time again the service and overall shady nature of Bettola has made the dining experience miserable. Most recently a friend that I dined with was charged for the same meal 3 times on her debit card (the same exact amount was charged 3 times) and another friend that I was with had the tip on her card altered to be more than what she added. We have called the Manager and he has not returned the call, awful! The other two times that stand out are as follows: Once I accidentally left my headphones and iPod on the bench seat where I had sat to eat. We were the last table of the night and when I realized that I had left the items I tried to go back in to retrieve them, but the door had already been locked, so I called them the first thing the next morning and was told by the person answering the phone, 'oh yes, I remember seeing those, let me go check' and when she returned 'oh, no one has found anything'. I emailed the manager and communicated what happened and he never responded, not even an acknowledgement email. Finally, I had a friends Birthday at Bettola, there were 10 of us total, we all ate appetizers and entrees and drank a ton. After we were done eating we ordered coffees and a friend presented a birthday cake, we were then told by the server that there was a $20 cake cutting fee.... $20! So beware! Again, lots of great food, some of the best gourmet pizza I've ever had and the salads and pasta are generally good as well, but the service and policies are awful and shady. The last time I was there our waiter made numerous sexist remarks including 'this is the bad thing about waiting on a table full of women, having to always wait for them to stop talking'. It's obvious that there is no real consideration when hiring, it seems that most of the employees have no experience and employee turn over is extremely high, there's always new wait staff every I'm there. For a restaurant at Bettolas's price point, these issues don't seem acceptable.
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