The hotel staff was very unhelpful and even rude at times which I did not appreciate after my 8hr drive. Worse yet, they gave me an accessible room with one double bed (more like a twin+ and not a full double) and a pull-out love seat (which I find is gross and uncomfortable to sleep on) rather than a room with two beds as I had booked through Hotwire for 3 people to make sure that my son and I each had a bed. There's no way that 3 people would have been comfortable in that room! And, to boot, when I checked in and asked if there were two beds in the room I was told yes - imagine my surprise when I opened the door of the room but when I went back down to the desk, the check-in lady was nowhere to be found - qu'elle surprise...and when I called Hotwire to express my dissatisfaction they called the hotel and then came back on the line to say that the hotel said there were only 2 people in the room so what was the big deal!!! I callled after my stay and spoke to the manager and was told by her that my reservation back in April was originally for a room with two beds but when I arrived in June for my stay my room was changed to the room I got - I guess Hotwire customers get the worst rooms in the hotel as apparently they get transferred into the Hyatt reservation system as "run of the house" which means you can get anything they feel like giving you. So - take it from me - book your trip wisely - or maybe not at all via Hotwire and/or the Hyatt!
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- Also Known As:
- Hyatt Place Birmingham / Inverness Hotel Birmingham
- Hyatt Birmingham
- Birmingham Hyatt