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“Excellent customer service... nice hotel” 4 of 5 stars
Review of La Quinta Inn & Suites Birmingham Hoover

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La Quinta Inn & Suites Birmingham Hoover
2.5 of 5 Hotel   |   120 Riverchase Parkway East, Birmingham, AL 35244   |  
Hotel amenities
Ranked #18 of 81 Hotels in Birmingham
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Excellent customer service... nice hotel”
4 of 5 stars Reviewed September 7, 2013 via mobile

The hotel could use an updating but the front desk lady at night was so super nice and friendly... our room was clean and fairly comfy... the carpet was worn but had a really cool and fun textured pattern... pool is beautiful and very clean... nice stay... no complaints from us...

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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351 reviews from our community

Traveler rating
    138
    110
    52
    27
    24
See reviews for
150
72
30
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 4, 2013

The building needs renovating, the room was outdated and had things that didn't work, such as the lights, the ac leaked and the room smelled moldy, the bathtub was brown and stained, there wasn't anything special about the room except a place to lay out heads.

Room Tip: If you stay here make sure it's on the 1st floor. We were put on the 4th floor and my husband h...
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 31, 2013

looks like it was a nice hotel at some point in time. Somewhat run down, but the room was clean and the beds were comfy.
We travel with dogs, so we try to stay at La Quintas because of the no-pet fee. This was not one
of their best kept hotels, and would not have stayed if I had not had my two large dogs.
A/C did not get cold!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 30, 2013

I stayed at this hotel back in Februry 2013 as I was flying out the next day and wanted to be near the airport. When I walked in the lobby, I knew this place was a dump. I checked in and when I got to my room, I immediately went back down to the front desk and told the desk clerk I was not pleased with my room nor the condition of the hotel. I told her I was going to ride around and see if I could find another hotel. Unfortunately, all hotels in the area were booked and I had to go back to Laquinta. Carpet was dirty; elevator was raggedy and dirty; bed was lumpy; I hated everything about this hotel. I was so uncomfortable in this hotel, and couldn't wait until morning. This hotel is nothing short of a dump. Will never stay at a Laquinta again!

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed August 23, 2013

I can only assume this hotel is under new management. It used to be a nice, clean business class hotel. I have stayed there several times in the past...never a problem. This time...it was very dirty, carpets/floors were filthy. Hallway smelled like urine. And...my room, no better. Tub and toilet were streaked...with something. The whole place looked bad and smelled worse. Service was disappointing too...the first room they sent me to had someone in it...not good. No apology from the hotel staff..just a big, heaping dose of apathy. You can do better for the same money. Stay somewhere else.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Birmingham Hoover

Address: 120 Riverchase Parkway East, Birmingham, AL 35244
Location: United States > Alabama > Birmingham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Birmingham
#8 Romantic Hotel in Birmingham
#11 Family Hotel in Birmingham
#24 Business Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Birmingham Hoover 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Birmingham Hoover
La Quinta Inn & Suites Birmingham Hoover Hotel Birmingham
La Quinta Birmingham
Birmingham La Quinta

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