I generally choose another hotel chain when I travel, but my chain of preference was booked for the BBVA Compass Bowl weekend, so I chose this Hilton because the fan guide indicated it was one of 4 to offer shuttle service to the game. The hotel was very busy, and unable to handle the load. Water for showering on Friday night was lukewarm at best, and completely cold Saturday morning. When I complained to the desk both Friday and Saturday, the explanation both times was that they had about 200 students showering and getting ready. I am sorry, but that is unacceptable. If your property facilities are not adequate to work properly when you have a full house, then you should not volunteer to be part of a fan package for a large event such as a college football bowl game. There were no services in the HHonors Executive Lounge so I called down for room service Friday night instead of getting the dessert I am accustomed to picking up from the lounge, and lo and behold, they could not accommodate my complete order. I also am accustomed to getting the continental breakfast in the Executive Lounge and that was not available either. Although we were given coupons to get our free continental breakfast from the restaurant downstairs - which was unable to handle the large volume of students and fans present Saturday morning (no white milk for cereal, everyone asking for silverware). The room rate I reserved was supposed to include internet access, but upon receiving my folio, I realized I had to ask the desk to remove those charges. Oh, and the bathroom was completely unsatisfactory - no towel racks whatsoever to hang damp towels, a shower curtain that was so flimsy there was water all over the floor and a wire soap dish with the wires so far apart the soap kept falling through. AND, not in the bit the least issue, but when we returned from the game, the door to our room had not been fully closed when housekeeping left the room. Good thing I put the valuables in the safe!!! If ever I have to stay in Birmingham again, I will NOT choose this hotel and will not recommend it to anyone.
- Official Description (provided by the hotel):
- The Hilton Birmingham Perimeter Park rests on the edge of the city at Interstate 459 on Highway 280 just 20 minutes from Birmingham International Airport. Come experience the warmth of our boutique-style hotel. Our plush amenities and impeccable service will ensure your satisfaction.Our guest rooms are spacious and finely furnished with all you need for a relaxing stay. Enjoy Steele's, the hotel's restaurant, for breakfast, lunch or dinner; its contemporary feel compliments the Southern fare. Room service is available from early morning to late night so you may enjoy your favorites in the privacy of your guest room. Enjoy the tranquil courtyard and sparkling outdoor pool or work out in the state-of-the-art fitness center.The Hilton Birmingham Perimeter Park offers 10,000 square feet of flexible event space that accommodates groups of up to 450 people. Our delectable catering complements any occasion along with our warm service that embodies the spirit of Southern Hospitality.From shopping and dining to perusing historic sites and museums, Birmingham delivers on entertainment. Our suburban neighborhood is home to some of the city’s best shopping and nightlife – and area transportation is available within a five-mile radius.Whether you're sneaking away for some quiet time or looking to explore all Birmingham has to offer, your stay at the Hilton Birmingham Perimeter Park will not disappoint. We look forward to welcoming you soon! ... more less
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- Also Known As:
- Hilton Birmingham Perimeter Park Hotel Birmingham
- Hilton Hotel Birmingham
- Birmingham Hilton