Our daughter booked a reservation for us through Sheraton's central reservations as part of a romantic weekend for our anniversary. She used her credit card and name to book. She told them that the reservation was for her parents' as part of a gift. She told them our names and whoever she talked to at Sheraton's central reservations assured her that this was fine.
When my husband and I arrived, we were told that it was their policy that whoever booked the reservation had to be there. The supervisor did say that my daughter could fax her approval. This was a Saturday and my daughter, who lives out of state does not have a fax machine at home, as most of us do not. I was unable to reach my daughter, so was forced to pay for our own room. I would have gone somewhere else, but my daughter had hired a limousine to take us to dinner from the Sheraton. The supervisor was very unhelpful and didn't seem to care that Central reservations had misrepresented things to my daughter. The floor manager did offer a free dinner, but we already had dinner reservations somewhere else. He didn't offer anything else. The room that we ended up in was next to some type of hospitality suite and was very loud throughout the night. I feel sure that the supervisor did this on purpose because I had been so upset when we checked in. Because we had been unable to sleep much, we checked out early and went home, I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Sheraton Birmingham Hotel has 123,000 sq ft of updated event space and is connected by skywalk to Birmingham/Jefferson Convention Complex. We're home to Birmingham's largest ballroom (25,000 sq ft). ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Birmingham Hotel Birmingham
- Birmingham Sheraton