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“Convenient To BJCC” 3 of 5 stars
Review of Sheraton Birmingham

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Sheraton Birmingham
3.5 of 5 Hotel   |   2101 Richard Arrington Jr Blvd N, Birmingham, AL 35203   |  
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Special Offer
Breakfast for 2 Included
Ranked #36 of 81 Hotels in Birmingham
GreenLeadersSilver level
Nashville
Top Contributor
91 reviews 91 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
80 helpful votes 80 helpful votes
“Convenient To BJCC”
3 of 5 stars Reviewed September 23, 2013

The best thing about the Sheraton Birmingham is its convenience to the convention center. But the odd lay out of the hotel (atrium section and a tower) will cause confusion until you're oriented. Although the registration, bell, and valet staff were nice and helpful, service in the bars was marginal at best. Judging from my room, it's time for maintenance -- a stain on the carpet, loose fixtures in the bathroom (the faucet and taps wiggled) and poor water pressure are not what one expects from a Sheraton. Also be aware that the hotel is in a sort of no-man's land -- Birmingham's best restaurant districts are a cab/car/bus ride. When you're warned not to walk about by yourself after dark, that's a bit problematical too. Stay here for a conference or business, but not for fun.

Room Tip: Room was quiet, despite location next to 4 lane highways.
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Green Features: Offered green service -- a $5 meal voucher per day if you forego room cleaning.
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, October 3, 2013
Dear TNexplorer,

Thank you for taking time to review our hotel. We appreciate your feedback about the hotel and the surrounding area, and will use this information to look into improving our hotel and service.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Columbus, GA
Top Contributor
108 reviews 108 reviews
22 hotel reviews
Reviews in 59 cities Reviews in 59 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 21, 2013

Stayed here for a conference. Great service, comfortable rooms, great views of downtown skyline, convenient location, high-class all the way around. Everyone very friendly and courteous. Only thing I noticed is the event service staff was a little overwhelmed; slow meal service, av difficulties with presentations, noise from rooms adjacent, etc... If you are willing to spend the extra cash, this place is top notch as far as the basics of hotel stays go.

Room Tip: Higher floors away from elevator.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, October 4, 2013
Dear Southernroads,

Thank you for your 4-star review! I am a little disappointed to hear that the event services staff was not able to delight and exceed your expectations. However, I am happy to hear that your stay was enjoyable for the most part. Thank you for recognizing us as a top-notch hotel with quality amenities and service. We look forward to welcoming you once more to Birmingham.
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OKC, OK
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

I had a wonderful time at the Sheraton. The location was great. It was minutes from the airport and across the street from the convention center. All the staff that I encountered were friendly and professional. Also, the hotel was clean and kept up-to-date. Definitely will stay again!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, October 4, 2013
Dear Christine Y,

Thank you for taking time to review our hotel. We are so delighted to hear that you took advantage of our central location in downtown. We look forward to having you with us again in the future.
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Athens, Georgia, USA
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2013

The valet and bellhop were very focused on making sure the check in process was expedited. Everyone we talked with was friendly and helpful.

We were in town for a specific purpose that required us to drive, so I can't comment on the walkability of the area.

Rooms were standard. The beds were incredibly comfortable. I would gladly stay at this property on my next visit to Birmingham.

Room Tip: I would ask for a room as close to an elevator as possible. Our room was almost at the opposite end...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, September 19, 2013
Dear Kelli M,

We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future!
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Saskatoon, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

We received great service from Juan Bass at the front desk. We had some questions and Juan was very helpful, Thank you Juan for making our stay at the hotel so enjoyable. We would definitely come back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, September 19, 2013
Dear Emma E,

Thank you for staying with us at the Sheraton Birmingham Hotel! We value and appreciate your business. I am thrilled that you had an opportunity to experience our top notch service from Juan. He's truly an asset and we are happy that you took the time to recognize him.

Regards
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Starkville, Mississippi
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 15, 2013

We were attending the BBVA Compass concert and got the Sheraton for one night @$80. Upon arrival, the valet and front desk staff was very friendly. We were given an Atrium room. With this being our first stay, we were impressed with that in itself. The atmosphere was great. The room was a bit cozy but still very nice. It was obvious that the room was a either a bit dated or had some good wear and tear but it was very well kept. The concert was held at the BJCC. So once we gave our car over to valet, we never had to leave the hotel again because there was a hallway that connected the hotel to the arena. It was great! We had dinner and drinks at Casey's Bar. The food was kinda greasy, but that's to be expected in a bar. The head cook came out and asked how our food was and the bartender was very attentive. This stay was one of the best yet, just because I love it when everything works out perfectly. The hotel and arena being connected was definitely the icing on the cake. We will definitely be staying again.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, September 19, 2013
Dear NotUrAvgYo,

Thank you for your 5-star rating! We appreciate you taking the time to share your wonderful comments and thrilled that you enjoyed your time with us.
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Tupelo, Mississippi
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

I've had a couple of unmemorable stays here in the past, but last night's was different. I had returned to the hotel around 9:30 pm from a business meeting and wanted a snack/soda. The super nice Kristina showed me the way to the gift shop, but, alas, they were closed a tad early and she was very apologetic.

The concierge, Byron, upon overhearing, simply asked, "What did you need, sir?" I told him I just wanted a soda and that, earlier, the soda machine on my floor wouldn't take my card (I was out of cash), but no big deal. He pulls a small backpack from beneath the counter and proceeds to dig through it and count out $1.50 in quarters! I tried to dissuade him from doing it, but his comment was, "No, I'm glad to: my job is to make the customer happy!"

This friendly, hard-working, caring young man exemplifies what customer service should be about. So often, I encounter rude, lifeless, texting, zoned-out employees working in most businesses these days. Then there is Byron: smiling, friendly, generous and selfless. Byron is a true asset to the Sheraton and I will be staying there again because of him. I would encourage others to, as well.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, September 19, 2013
Dear RWPharmD,

Thank you so much for sharing your story! We appreciate you taking the time to share your wonderful comments about Byron and our professional and friendly staff. We were so delighted to recognize Byron for his commitment to exceptional customer service.

We look forward to your next visit and having the opportunity to delight you once again.
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Additional Information about Sheraton Birmingham

Address: 2101 Richard Arrington Jr Blvd N, Birmingham, AL 35203
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Birmingham
#31 Business Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Birmingham 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Birmingham Hotel has 123,000 sq ft of updated event space and is connected by skywalk to Birmingham/Jefferson Convention Complex. We're home to Birmingham's largest ballroom (25,000 sq ft). ... more   less 
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Also Known As:
Sheraton Birmingham Hotel Birmingham
Birmingham Sheraton

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