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“Average stay, pricey everything” 3 of 5 stars
Review of Sheraton Birmingham

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Sheraton Birmingham
3.5 of 5 Hotel   |   2101 Richard Arrington Jr Blvd N, Birmingham, AL 35203   |  
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Breakfast for 2 Included
Ranked #35 of 81 Hotels in Birmingham
GreenLeadersSilver level
Athens, Ohio
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
“Average stay, pricey everything”
3 of 5 stars Reviewed February 11, 2013

I stayed here on business, and stayed at the government rate. So the price of $87/night was about right for this hotel. However, I see that they ask $150/night from the general public - I wouldn't pay that for this hotel.

The rooms are average in every way. No major defects, nothing incredibly nice. They do have flat panel TVs with some HD channels.

I did interact with the staff a few times. All of the time I found them very friendly and helpful. The concierge was knowledgeable and friendly as well.

I felt that everything in the hotel was overpriced. This is probably because the hotel is not close to much in the way of food. You have to hop on a trolley or take a cab to get to the two areas in town where there are good food options. In the hotel gift shop, a 20oz bottle of pop is $3.00. Candy bars are $2. Ridiculous. The breakfast bar, while very nice, was $15.95. The lunch buffet was $12.95. Why the breakfast bar cost more, I have no idea.

They also have a sort of a la carte option across from the hotel dining area. Here, a "chicken biscuit" breakfast sandwich is $4.00. The whole sandwich was about half the size of an Egg McMuffin. It was laughable and a terrible value.

The hotel does not offer free WiFi in rooms - its $9.95/day. They do offer free WiFi in their business area - which is consequently extremely busy during normal hours. In today's age, I expect free WiFi in my room.

All in all, my stay outside of the overall expense of everything, was fine. I would just try another hotel on my next stay due to the price of everything - jacked up meal prices, WiFi, a bottle of coke - it all adds up making the value of your stay abysmal.

Room Tip: The hotel is 17 stories, with great views of the city the higher you go!
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, February 22, 2013
Dear Beta7,

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. We appreciate you taking time to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.

Thank you again.
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711 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Meridian, Mississippi, United States
1 review
2 of 5 stars Reviewed February 10, 2013

First of all, I made reservations 2 months ago and noted their would be multiple people in this room. 2 weeks ago I called and changed the reservations and added an extra night. I called the morning of check in to clarify that someone else would check in first. The name on the reservation didnt match mine. Finally after confusion we got it so the other person could check in. The night before check out we went to the front desk to pay our tab. The wrong person that was on the reservation a few ago was still listed with their address. .??? Then they told us rate was $15 more a night than what the Internet said. They told us their was no way to comp it and change the price to the $15 cheaper. When asked for a manager to talk to, we were informed we were taking to them. She did give us a number to call 2 days from now when they we in the office. So I called the 800 number. That person was very friendly and filed a complaint for me. She was hoping that the front desk will refund $38. So we are just waiting to see know. Other than that the hotel is nice.oh and no wifi

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, February 22, 2013
Dear Danielle C,

Thank you for posting your feedback from your visit with us. I regret that you were unable to address your concerns prior to your departure, and that there were some issues with check-in.

The information you provide will allow us to revisit our processes.

Regards
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Athens, Greece
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

Sheraton Birmingham was a pleasant surprise. Arrived later in the evening and decor, lounge and room were a treat. Spacious clean and bright, fully stocked, I was very pleased with my room. Also front desk was just great and dinner at the Atrium was one of the nicest experiences ever. Food was tasty, service with a smile and the Superball on a giant screen, what more to ask?
Hotel has a very good gym facility that I tested at early am before checking out.
Main disappointment was staff at check out, valet that did not even try to help with luggage and morning coffee shop associate that was just not in the mood to work...I guess it happens in the best of families.
Overall...a very good stay and quite a surprise.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, February 20, 2013
Dear Thaneco,

Thank you so much for reviewing our hotel. I appreciate you taking the time to say wonderful things about the hotel and staff. It concerns me that the check-out process was not as satisfactory; however, your comments were sent to the appropriate departments to improve their processes.

Thank you again.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013 via mobile

We stayed for one evening, while traveling through Birmingham. The hotel is in a great location and is nicely decorated. The staff was superior in friendliness and helpfulness. I asked for a salad to go at the restaurant, it was quickly prepared but was extremely fresh and tasted wonderful! We called for an extra towel and wash cloth and I barely turned around and they were at the door. My key demagnetized (my fault) and the staff quickly got me a new one. The workout facilities had an amazing amount of equipment and were in great condition. Every time I left the room there seemed to be staff member present to assist with directions or just to have a friendly conversation. While I have read that many had problems with water pressure and heating, we did NOT experience any. Our stay was terrific!

Stayed January 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, February 15, 2013
Dear Kimberly B,

Thank you so much for your wonderful review. I am so happy to hear about your amazing time at the Sheraton Birmingham Hotel. We look forward to having you again in the near future.
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Decatur, AL
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 28, 2013

We stayed here due to the close proximity to the BJCC. We had a smooth and easy check in. We had a room in the atrium which had a view of the back side of the building with the steam vents blowing. The atrium basically is a large echo chamber for the noise below and it took a while to get to sleep due to the amount of noise coming from the atrium until the wee hours of the morning. We had an elementary aged child with us and this made it difficult for her to get to sleep. Upon waking in the morning and checking out the shower, I noticed that there was dried soap suds stuck to the hand rail in the shower and the tub was dirty. I had no time to try to switch rooms so went ahead and used the shower. The water started out scalding, then quickly switched to moderately warm, then to cold. I began to hurry to finish before getting too cold when the water then switched back to warm and to scalding in a few minutes. I warned my husband about the water and he checked out the water temp and it was cold. He contacted the front desk and was told to wait a few minutes and check it again. The water was warmer than ice cold so he went ahead and showered since he had just worked out. He also received a cold shower. In all of our years of traveling and staying at various levels of hotels, I have never had a cold shower . . . even at hotels that cost a fraction of this one. We were disappointed with the lack of cleanliness in the bathroom and the lack of hot water. The facility is very appealing to see, but was a disappointment during our stay.

Room Tip: I would choose a room away from the atrium to avoid the noise from the atrium at night.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, January 30, 2013
Dear WhistlersDaughter,

Dear WhistlersDaughter,

Thank you for taking the time to review our hotel. Checking into a room that has questionable stains will leave a negative lasting impression. Additionally, it must be frustrating not having a consistent water temperature. It's regrettable that your expectations were not met during your recent stay. Please be assured that your comments were forwarded to the Hotel Management team to look into this situation.

Regards
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Birmingham, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 26, 2013

I recently stayed for the night of a concert at BJCC. It was very pleasant as was expected. I had one issue which was immediately corrected. All contacts with guest services were met with quick and extremely courteous response. Bellhops were quick and friendly with your bags. The pool was closed for repairs and this was quickly noted to you with every reservation contact. The parking garage was also under remodeling, but it was not to much of a problem. The valet was full due to the concert, but self park was not too bad. The beds were fantastic. The bathroom was one of the cleanest I have had in a while, ie the wall was scumfree, the caulk was complete and white, need I say more. I will be staying again next week and will report again.

Room Tip: Lower rooms in atrium building are noisier on weekends.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, January 28, 2013
Dear Susie M,

Thank you so much for reviewing our hotel. It’s wonderful hearing that your time with us was enjoyable and worthwhile.

We appreciate you taking the time to post such positive comments - we look forward to welcoming you back in the future!
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1 review
4 of 5 stars Reviewed January 22, 2013

I stayed here on Jan 16 with my wife and daughter. We were attending the Justin Bieber concert at the BJCC complex across the street. The lobby was insane due to the concert, BUT the front desk staff got us checked in quickly and were extremely friendly. Our room on the fifth floor was on par with most convention hotels (clean but lacking amenities). There was one stain on the carpet but the beds and bathroom were clean as a whistle. Overall it is a decent place to stay if you are attending an event at the BJCC.

Pros: friendly staff, good location

Cons: $8 a day for Internet access, $16 per person breakfast

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at Sheraton Birmingham, responded to this review, January 28, 2013
Dear Bp8310,

We’re happy that you enjoyed your experience at our hotel. Thank you for the review, and we hope to see again at the next concert!

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Birmingham

Address: 2101 Richard Arrington Jr Blvd N, Birmingham, AL 35203
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Birmingham 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Birmingham Hotel has 123,000 sq ft of updated event space and is connected by skywalk to Birmingham/Jefferson Convention Complex. We're home to Birmingham's largest ballroom (25,000 sq ft). ... more   less 
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Also Known As:
Sheraton Birmingham Hotel Birmingham
Birmingham Sheraton

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