We just completed a stay at this hotel, located in downtown Birmingham. Overall we liked the hotel and received good service.
We were at the hotel, as were many others, because we were participating in a large regional soccer tournament. Indeed, there were multiple teams staying at the hotel. In some respects, the hotel did an excellent job to accomodate the teams: they had directions to various fields printed out which were very convenient.
One glaring problem was the hotel, which is quite large, had just ONE washer and just ONE dryer only. Not, we're not talking about ONE per floor, or ONE per wing. Rather, it was ONE each for the entire hotel.
As mentioned, there were several teams staying at the hotel. There was a line hours long to use the one washer and one dryer. To make matters worse, the dryer broke, so then there was none. We spoke to a few folks at the hotel and they mentioned they were looking into the possibility of adding more washers and dryers. I think that is wise (to say the least), as they said the hotel is finding it is making a lot of money from this service. Well, that should be one of the last considerations the hotel considers when deciding whether to add these services, particularly when it hosted so many teams. It was very frustrating to wait in line to do the wash, when there was a room adjacent to the washer and dryer that was completely vacant and easily could have accomodated at least one or two more of each.
This seems like a trivial issue, but after a long day it really isn't fun to sit in a game room waiting for hours to do a load of laundry. Also, because the game times were late, it wasn't possible to find a laundry facility nearby, nor was that a convenient option.
So please, to the hotel management, resolve this issue before you hold yourself out as a hotel willing to accomodate many teams in a national soccer tournament.
- Official Description (provided by the hotel):
- Sheraton Birmingham Hotel has 123,000 sq ft of updated event space and is connected by skywalk to Birmingham/Jefferson Convention Complex. We're home to Birmingham's largest ballroom (25,000 sq ft). ... more less
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- Also Known As:
- Sheraton Birmingham Hotel Birmingham
- Birmingham Sheraton