The staff was very friendly and welcoming at check-in. They provided a succint overview of hotel services, gave us warm cookies, and showed us to our room. Within 15 minutes of checkin, we got a courtesy call from the hotel staff to ask how our room was.

The room was clean and nice. The bed was the most comfortable I've slept in except for at the Four Seasons in Maui. And the two provided bathrobes were much softer and nicer than the one provided at a 4-diamond hotel we'd recently stayed with in San Antonio.

The lobby-level lounge was convenient for a quick drink before going out and had a friendly bartender, but it wasn't a hotspot.

The only real negative was the hotel bistro on the lowest level. The staff loudly co-mingled and socialized while tables went unbussed. The food was fair and not too overpriced, but definitely not memorable. The staff at the front desk was well trained; why not the restaurant staff?

My girlfriend and I stayed here this past weekend for just one night.
We were in Birmingham to catch a concert at The Workplay Theater, a nice venue that is less than 5 blocks away from the hotel.

We weren't at the hotel for very long, but it was a pleasant stay. Parking is easily accessible with an attached garage once you arrive.
Its a public garage though, so space might be limited if there's any local event going on. Parking is $5/night, but if you are a Hilton Rewards member (free to sign up), parking is free. We had in/out privilages, but I am not sure if that's due to the Rewards membership or not.

Check-in was fine. Our process went smoothly, but I did notice two couples come down to the desk, saying the rooms they were given already had people in them. The issue was taken care of quickly though. The front desk employees were welcoming and nice, and as typical with a Doubletree, the free (not-so-warm) cookies were welcomed after a long drive as well.

The room was nice and spacious. Seems like the hotel was recently renovated after being bought from Radisson. Carpets were clean, walls
were immaculate, and the flat screen TV (not a flat panel) looked relatively new.

The classic bathroom (sink is inside the actual room) was spacious and clean (save for a hair or two in the tub), and the massaging showerhead was nice. Neutrogena products were a welcomed change from the typical "this soap smells like flowers and pepper" offerings. However the vanity is dimly lit, and there wasn't a fan in our bathroom either (a vent was present, but no switch for a fan). Free coffee in the room was nice (my girlfriend particularly liked how travel cups w/ covers were provided), as was the ample closet space. However, the iron in our room leaked and didn't work properly. I notified the desk upon check-out. I didn't need to iron that badly, so I skipped taking the offered replacement.

The bed was the highlight, as it was an extremely comfortable sleep. Lots of pillows and a pillow-top, semi-firm mattress was perfect for both me and my girlfriend.

Check-out was as easy as pie, simply needing a call down to the desk.
We left at 7:30am, yet our bill/receipt was awaiting us under the door when we woke up.

Niether of us used the pool, but we had a view of it from our room. The sitting area seemed nice and relaxing, but the pool seemed a bit on the small side. Might be a hastle during the warmer months.

The location is convenient, as the hotel, in essence, sits on the campus of UA-B. The downtown area is still a good drive away, but it seems manageable. There is also a Starbucks directly across the street, and some nice eateries less than a mile away.

In all, the hotel was a positive, enjoyable experience. However, nothing was out of the ordinary here. That's a positive thing, but on the same token, it leaves the hotel to be forgetable to habitual travelers.

We were in town to see a concert at one of the local clubs at 5 Points. The hotel was close enough that we were able to walk to the club. Parking was only $5 for the day with unlimited in and out privileges so driving would not have been a hassle either. Our room was very comfortable, clean and quiet. The staff was very friendly and attentive. We enjoyed a great breakfast buffet at the hotel restaurant the next morning with a variety of items to choose from. I will definitely choose this hotel again the next time we are in Birmingham!

I am a heavy business traveller staying in hotels 3-4 days per week. However on this trip I am here with my mother who is undergoing cancer treatment at the UAB Medical Center. I have NEVER written a hotel review to complain however I feel I must today. I have no complaints about the hands on employees (in fact, I feel sorry for them.) but my complaint is with the management team. This is not a customer focused hotel and I'm sure this starts at the top. One example: I had a simple request today(could the shuttle sitting idly for hours please take my mother and me to a nearby museum 3-5 mins away? Cabs are very difficult to get in Birmingham. I was immediately told by the manager that the shuttle ONLY goes to airport (miles away) or to the hospital. She was not only uncooperative but she treated me extremely rudely. We waited 30-40 mins for a cab and the shuttle sat for entire time and the driver was sweeping the lobby area.

The managers and front desk people treat customer requests is if there is something wrong with the customer. I mentioned this experience at lunch with several Birmingham people and was told that many others have had same complaints, including the leader of a famous ballet troupe from NYC.