I usually enjoy staying at an Embassy Suite, however this time my stay was only ok. My first room had a broken( hanging metal, broken glass) sliding glass door. Quickly they gave me a new room on the floor that I had originally requested, but told there was none available.
Cold food, no omelets until our last day when a full breakfast was offered. The last day the breakfast was great with lots from which to choose.
If you need the shuttle service, make sure you stand your ground on your agreed time. The first morning we were told the shuttle would be 45 minutes late. HOWEVER they paid for a cab without us having to even get really upset.
Very cold showers!
Large suites.
Lots of room if you are bringing family.
Loads of children everywhere
I'll stay at an Embassy Suite again, but probably not here in Birmingham.

This was the dirtiest Embassy Suites I've ever visited. The room floor was dirty, the common areas were dirty, the pool area was not clean, the pool bathrooms were excptionally bad, there were candy wrappers in the flower beds, and algae growing on the window above the hot tub (which was really a warm tub). The breakfast area was absolute chaos - clearly understaffed with many of the standard breakfast items missing. The front desk was staffed by only one person early in the morning causing a long queue. There were no towels in the pool area and when asked about it, a staff member left to get some but never returned.

I'm a fan of Embassy Suites, but will not be returning here.

The hotel is still in ratty shape even after a supposed "renovation". The rooms need more updated fixtures and furniture, the beds are hard and uncomfortable. The customer service was terrible. We reserved three rooms and the reservations were wrong. We spent over an hour and a half at the front desk three different times trying to resolve this. The front desk employees' uniforms were ill-fitted and they were not at all professional in their attitude or dress. The breakfast bar was not stocked and the food was cold. We heard several people complaining about it being 10am (breakfast bar closes at 10:30am) and they hadn't replenished the eggs. They didn't offer to cook more, they said the bar would be closing soon and that was that. They ran out of clean bowls for cereal. All in all, the hotel needs better general management, a head houskeeper that has an eye for detail and cleanliness and a maintenance department that takes pride in the condition of the hotel.

We stayed here one night while passing through town. It was just average. The pool was so crowded we couldn't even enjoy it. The hot tub was not working. The room was just average. The breakfast was good. Cooked to order omelets and pancakes. But I don't think it was worth the price of $170 a nite.