The hotel is still in ratty shape even after a supposed "renovation". The rooms need more updated fixtures and furniture, the beds are hard and uncomfortable. The customer service was terrible. We reserved three rooms and the reservations were wrong. We spent over an hour and a half at the front desk three different times trying to resolve this. The front desk employees' uniforms were ill-fitted and they were not at all professional in their attitude or dress. The breakfast bar was not stocked and the food was cold. We heard several people complaining about it being 10am (breakfast bar closes at 10:30am) and they hadn't replenished the eggs. They didn't offer to cook more, they said the bar would be closing soon and that was that. They ran out of clean bowls for cereal. All in all, the hotel needs better general management, a head houskeeper that has an eye for detail and cleanliness and a maintenance department that takes pride in the condition of the hotel.
