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“Great staff and location” 5 of 5 stars
Review of Hilton Garden Inn Birmingham SE/Liberty Park

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Hilton Garden Inn Birmingham SE/Liberty Park
3.0 of 5 Hotel   |   2090 Urban Center Parkway, Birmingham, AL 35242   |  
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Ranked #2 of 82 hotels in Birmingham
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great staff and location”
5 of 5 stars Reviewed August 25, 2012 via mobile

Location is in a very quiet area but easy access to the highway. The staff was extremely friendly and helpful. The food was excellent and my room was very clean! I felt safe leaving items in my car overnight.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 people have reviewed this hotel

Traveler rating
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    17
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Alabama
Top Contributor
103 reviews 103 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 17, 2012

We have stayed here a few times over the past year or so while in the area for our kids sporting events. I was just looking into an upcoming tournament and realized that I never reviewed it & wanted to take a moment to do so.
The times we have been here the place has been packed with other teams. To me, this is always a test to prove how good the staff REALLY is! Each time, we have been greeted by smiling faces who manage to get us all settled in quickly. Surely no easy task when you have 10-15 players along with their siblings and parents all piling in at once, repeatedly throughout the afternoon. Our rooms have always been nice and very clean. The breakfast area has been kept well stocked and clean, despite the huge rush as everyone is trying to get to the fields on time. In years past we have stayed at some lower end properties at the request of other parents and it always seemed to be one issue after another (shortage of towels or bed linens, something not working properly, dirty, noisy etc..) which is not what I want to deal with after being out in all kinds of weather all day and when we have worn out players who need a good nights rest. I will gladly pay a bit more for the peace of mind this property provides. Hope our upcoming visits run as smoothly as those in the past!

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gridley, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed August 6, 2012 via mobile

Stayed here one night with our family. Rooms were very clean and the service was very friendly. Really enjoyed the location, secluded and away from the interstate. The only negative was the pool being closed for maintenance which really disappointed the kids. Would definitely stay here again.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Christie R, Manager at Hilton Garden Inn Birmingham SE/Liberty Park, responded to this review, August 10, 2012
I am so glad that you had a great stay! I am very sorry that our pool was closed. I am sure that was disappointing for your kids. The next time that you are in town we look forward to having you! See you soon!
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Jonesboro, Georgia
1 review
5 of 5 stars Reviewed May 17, 2012

Great place for a family to stop or take a family vac. at! Well run and will use it again!!!!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christie R, Manager at Hilton Garden Inn Birmingham SE/Liberty Park, responded to this review, August 10, 2012
I am so glad that you enjoyed your stay! You are absolutely right! This is a great hotel for a family. We are in a great location! Secluded but yet close to restaurants and great shopping!
Christie Rickert, Assistant General Manager
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USA
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 16, 2012

The good: Very nice rooms, quiet location if you ask for the side not facing the interstate, convenient access to town, clean, plent of parking and well lit parking lot.

The not so good: no one st front desk to check me in on arrival, room preferences were ignored, general lack of friendliness of staff.

The place was nice enough that I would probably stay there again.

Room Tip: If freeway noise bothers you, ask for a room that doesn't back up to it.
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christie R, Manager at Hilton Garden Inn Birmingham SE/Liberty Park, responded to this review, May 23, 2012
Hello! I am so glad that you enjoyed your stay! This is a perfect location for a family. There are many area restaurants that are within a 4 mile radius of the hotel. I look forward to meeting you the next time you are in town. If you have any questions or concerns please do not hesitate to call or email me.
My contact information is christie.rickert@hilton.com, 205-503-5230
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Mississippi
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 16, 2012

Stayed here for a wedding in the area. This hotel is in a very quiet area, on the weekends at least, felt very safe and secure with my family and friends. Good breakfast for 8.95, rooms very clean, easy on and off the interstate, which can take you to good shopping and food in a matter of minutes. In my opinion its worth the price for what you get.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christie R, Manager at Hilton Garden Inn Birmingham SE/Liberty Park, responded to this review, May 2, 2012
I am so glad that you enjoyed your stay! You are absolutely right the area is very quiet and only a short drive to The Summit shopping mall which has plenty of restaurants and shopping for the entire family. We look forward to seeing you the next time you are in the Birmingham area!

Christie Rickert, Assistant General Manager
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2012

The chef told me to eat pastries only for the breakfast buffet.
The room was not ready when we arrived.
The TV channels do not have many selections (no Disney or Nick for kids).
There is highway noise to the rooms on the rear side. The highway actually has a sign "No Jake Brake" to truckers.
The door slams back in place very loudly (The effect feels worse at night when you are sleeping.)
The clock that could not be changed manually did not change automatically for DST.
No morning calls were made to our teammates.
The bed pressure adjustment did not work as they claimed.
The elevator was jerky.

Room Tip: Make sure you get a room on the front side (the opposite side of I-459).
See more room tips
  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christie R, Manager at Hilton Garden Inn Birmingham SE/Liberty Park, responded to this review, May 23, 2012
Hello! Thank you for taking the time in providing valued feedback about your stay at the Hilton Garden Inn-Liberty Park. I take every comment and complaint very seriously and I will use this in training and retraining of the staff. I am personally working with department managers so that the issues with the different departments are addressed. I am so sorry that your room was not quiet and you could hear the highway noise. The next time that you are in town I personally assure you that I will make sure that you are on the corporate park side of the hotel which will reduce the traffic noise. We are training and retraining our staff on how to provide ultimate service and how to listen to guests needs and concerns so that we will exceed your expections on a daily basis. I have made appropriate changes so that this type of situation does not occur again. I do hope that you will give us another chance so that we can exceed your expectations and have the opportunity to "WOW" you! Please do not hesitate to call or email me so that we can personally speak about your stay so that this type of situation does not occur again. My contact information is christie.rickert@hilton.com, 205-503-5230
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Additional Information about Hilton Garden Inn Birmingham SE/Liberty Park

Address: 2090 Urban Center Parkway, Birmingham, AL 35242
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Birmingham
#2 Business Hotel in Birmingham
#4 Romantic Hotel in Birmingham
#6 Family Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Birmingham SE/Liberty Park 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Birmingham Se/Liberty Park Hotel Birmingham
Birmingham Hilton

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