Waited over 30 minutes in line to check-in, all kinds of confusion over a ticket I was supposed to get for breakfast - didn't get one, went to the desk "they were delivered to your room," nothing in the room, call, on hold for 10 minutes, "can we call you back after we look into it?" No - it's 11 pm and I'm going to sleep, forget it and what magically appears under my door in the morning?
After breakfast I ask for a copy of my receipt and specifically state, "I'm not checking out" - back to my room and the key doesn't work. Back to the front desk.
Facility is gorgeous, lived the room. Had hoped to get some work done - but I was surprised to learn they charge for wi-fi - so decided it could wait. Who still charges for wi-fi? Especially at those room rates, valet, and parking charges.
- Official Description (provided by the hotel):
- The Westin Birmingham opens in January 2013. Our hotel is located in The Marketplace, an upscale dining and entertainment complex and is nearby several popular downtown destinations. ... more less
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