I recently stayed at the new Westin Birmingham. What a surprise to find such a modern hotel in the south. As you arrive the front desk greets you with a smile. From the beautiful lobby, to the Todd English pub they stopped at nothing to make this a great escape from the work day. One exceptional interaction would be with the person who brought my room service order up. After a long day and not wanting to go to the pub I decided to order room service. The menu has a very nice selection. There was a slight delay in the time it took for my order to arrive, although once it did I was pleasantly suprised. I guess it was all hands on deck that evening because a gentleman with a security name tag came to deliver my order. Griff was more than just a security guard, he must have been trained in every part of the hotel as he was on point to come and set up my order in my room. Going above and beyond what I was expecting and even offering to fill my Ice bucket up before departing. These small touches and personal interaction are the heart of a successful hotel. It's not everyday you come across such wonderful service in the most unexpected way.
- Official Description (provided by the hotel):
- The Westin Birmingham opens in January 2013. Our hotel is located in The Marketplace, an upscale dining and entertainment complex and is nearby several popular downtown destinations. ... more less
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