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“A Wonderful Stay in a Stunning Hotel” 5 of 5 stars
Review of The Westin Birmingham

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The Westin Birmingham
4.0 of 5 Hotel   |   2221 Richard Arrington Jr. Blvd. N., Birmingham, AL 35203   |  
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Breakfast for 2 Included
Ranked #15 of 81 Hotels in Birmingham
GreenLeadersSilver level
Saint Augustine, Florida
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
62 helpful votes 62 helpful votes
“A Wonderful Stay in a Stunning Hotel”
5 of 5 stars Reviewed October 21, 2013

I stayed at the Westin for a weekend while performing at the Southern Women's Show at the Convention Center. The front desk staff was friendly and attentive (check in was a breeze) and the hotel offers both valet and self-serve parking. It is best to do all of your unloading at the front because it is quite a trek from the parking garage to the hotel (which is not unusual for city hotels). The rooms were clean, stylish, and well-appointed - perfect for a relaxing night after a long day. The Westin is located next to the Convention Center and is close to everything downtown. I will definitely stay here the next time I am in Birmingham.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, October 29, 2013
Dear Warren C,

From everyone here at The Westin Birmingham, thank you for taking the time to share your review! We pride ourselves on our friendly and helpful staff, and we strive to keep the highest possible levels of cleanliness. We're glad to hear we went above and beyond your expectations as it is our goal. We can’t wait to welcome you back to Birmingham, Alabama soon!

Warmest Regards
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203 reviews from our community

Traveler rating
    111
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    22
    7
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 21, 2013

I traveled to Birmingham on the Columbus Day weekend, arriving on Sunday night at the hotel. My business was going to be on Tuesday, so I took Monday (Columbus Day) as a personal day. In checking in to the hotel, my SPG status was recognized and I was given the type of room I had requested, on the floor and location I had requested. I also asked that, the next morning, if I could have a Westin workout kit delivered to my room, which was done promptly at 9 AM. The shirt, the shorts, the New Balance shoes, etc., were all in the right size and allowed me to have a great workout in the well-equipped fitness center that morning. Because it was mid-morning on a Monday, I had the center to myself, which suited me just fine. The New Balance shoes were so comfortable, I wore them for the rest of the day as I explored Birmingham a bit.

My room, on the seventh floor, was clean and spacious, as one expects from a Westin. I ordered room service breakfast for my first morning, and everything was delivered on time and was just what I ordered. The large flat screen TV had a great variety of channels available. The bathroom was very spacious and well-appointed with a great rain shower head.

I used valet parking for the two nights I was at the Westin Birmingham, and the valets were prompt in their service each time I needed the car. I would definitely return to the Westin Birmingham if my travels take me there again.

Room Tip: I always ask for a room on an upper floor, away from the elevators, and that's what I was given...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2013

The Westin is definitely a nice improvement to the downtown area of Birmingham. The staff here is wonderful, and I must mention by name Logan, the valet manager. He took great care of my parents and I during our recent stay. I look forward to when the entertainment district opens up, they are working on it now but it should be fantastic. In the meantime Todd English is an excellent start.

Room Tip: Rooms on the south side face the highway, but there's no real noise issues.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, October 3, 2013
Dear Andy L,

On behalf of everyone at The Westin Birmingham, thank you for taking the time to write this review! We are proud to be your preferred destination in downtown Birmingham. Our mission is to exceed our guests’ expectations and we are thrilled you enjoyed your experience.
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Cullman, Alabama, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 25, 2013

My son treated himself and I to a stay at this hotel after our college football game on Saturday night, Sept. 21, 2013. We had a beautiful room on the top floor of the hotel (9th), overlooking the city. Although the room was beautiful and comfortable, we encountered an unexpected unpleasant surprise when we arrived in our room. Problem was, the hotel had allowed a booking of a pool party (on the 2nd floor of the hotel), with a deejay playing loud rock music with a heavy beat, and this went on until past midnight. It was like we had a disco on the floor right under us. Our room vibrated terribly and the noise was louder in our room than our TV with the volume turned way up. There was definitely no way to sleep until that party was done. My son called the desk around 11 PM about the incredible noise, and was told there was an "event" someone had booked and it would be over within 30 minutes. It was not. At almost midnight, I called the desk again, and got no satisfaction from the conversation I had with the desk clerk. A little after midnight, while we were still discussing the matter on the phone, the desk clerk told me that the deejay had just called and said he was done. Compensation for our "inconvenience" was refused. I was told the manager (night manager on duty) "could not do that." Upon checkout the next morning, I discussed it with the front desk manager, and was told my son would be given some points on his Starwood Preferred membership for our "inconvenience." I do not believe the hotel should have booked, or allowed a party like this with a loud deejay, at a hotel in this manner. This showed no consideration whatsoever for room guests, and showed selfish greed on the front end of booking an event (loud party) rather than considering hotel guests. Our room was not even in the vicinity of the pool party, and the noise was incredible. I cannot imagine what it was like in rooms closer to the party. Hopefully the people staying in those rooms were all part of the party itself.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

Visiting Birmingham for the first time, I chose the Westin because of the brand's reputation. This hotel did not disappoint. The staff were all very friendly and check-in was a breeze. I stayed in a very well appointed room that was clean and well maintained. The hotel is ideally situated in town and is across from the convention center.

The only reason I didn't give the hotel a "5" was the downstairs pub. It was so loud that I could hear the music and other noise coming from it in my room several floors up. When you check in, ask for a room away from the bar and you will be fine. I would return to the Westin, just on the other end of the hotel.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, October 4, 2013
Dear jeffcat,

We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We recently have undergone an extensive renovation and we are glad to see that our efforts were worth it.

Thank you for your review, and we look forward to welcoming you back in the future!
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Allen Park, Michigan, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 23, 2013

After a week of attempts for prepayment for my reservation that I was gifting to my brother for his wedding night I had to call for a reciept - only to find that he was charged. Even after numerous calls - asking time, and time again to make sure he wasn't, and that my card was. I had to call 7 times to finally get an credit card authorization form, and had to fax it 4 times to 3 different fax numbers that their Sheraton/Westin associates had given. When I called the day of the reservation I was talked to as though I was a burden, and the young girl I spoke to on the morning of the 21st refused to help; stating that they couldn't do an advanced deposit for the room, and that they would have to wait until check in. Being a front desk employee of Starwood, and very knowledgeable when it comes to light speed I know that this is not true. Matter of fact, I could have walked her through it.

I cancelled at their sister property and moved my brothers reservation to this property in hopes of them being able to take care of things the Starwood way, but obviously I had been mistaken. Now, I have to transfer money from my own bank account to my brothers bank account due to their incompetence. What was supposed to be a great wedding gift to my only sibling has been nothing but a complete nightmare. I am both very disappointed, and disgusted with these teams.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, October 3, 2013
Dear Ashley C,

Thank you for taking the time to write a review on your recent occurrence. We are extremely disappointed to read of the inconvenience that you experienced during your effort to provide your sibling with a gift. I can understand how disappointing and frustrating this must have been. Your review will give us an opportunity to make sure that the appropriate departments are aware of our company's processes and that information is clearly and accurately communicated to our guests so situations like this are prevented.

On behalf of The Westin Birmingham team, please accept our apologies for having missed the opportunity to impress you; however, we do hope to have another opportunity to welcoming you and your family back in the future.
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Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 13, 2013

My Wife and I drove over for a concert and were treated to a room here at the Westin. Located just south of Downtown, it is ideally placed close to some of the city's best Restaurants. Very clean and the staff are extremely nice! We did not try their Pub but we were told (and read on Yelp) that it is really solid. Totally would stay here again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, September 19, 2013
Dear Eurorunner,

Thank you for staying with us at The Westin Birmingham. We appreciate you taking the time to share your wonderful comments about room and our professional and friendly staff. We are thrilled that you will be a returning guest, and we look forward to your next visit!
Be well
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Additional Information about The Westin Birmingham

Address: 2221 Richard Arrington Jr. Blvd. N., Birmingham, AL 35203
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #15 of 81 Hotels in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Birmingham 4*
Number of rooms: 294
Official Description (provided by the hotel):
The Westin Birmingham opens in January 2013. Our hotel is located in The Marketplace, an upscale dining and entertainment complex and is nearby several popular downtown destinations. ... more   less 
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