I made the reservation through Yahoo! Travel, for a non-smoking queen room. Upon arrival, we were given the card key to what was supposed to be our room by a very non-personable member of the staff. When we opened the door to our room, the couple occupying the room, as well as ourselves, were in for a surprise. (Thank goodness they did not have a gun or were not in a compromising situation.) The gentleman that was in the room telephoned the front desk and informed them of the situation. We were given another room. Upon returning to our room after dinner, I discovered there was no hot water! I telephoned the front desk and was told they would investigate the problem. The problem could not be solved since the maintenance man would not be available until 8:00 the next morning. After pressing the issue, we were offered another room. (I was also told that since I made the reservation through an internet site, the hotel was not able to offer any discounts or reimbursements.) The third room was filthy and the bathroom floor and counter were covered with hair from the previous occupant! However, at this point, I was exhausted and did not want to go through another episode with the hotel staff. After this experience, I will never stay at this hotel again!