After check-in, took the one working elevator to my 3rd floor room (and it wasn't sounding very healthy). The next morning when I went to check-out, NO elevator was working. So I had to climb up & down 3 flights of stairs several times to remove everything from my room.

When I got to the front desk, the clerk told me that the repair men were "on their way" - it was over an hour between when I first noticed no elevators were working and when the clerk told me this. I didn't wait around to see how long it actually ended up taking for them to repair the elevators.

I inquired about getting a discount for my inconvenience and was told I'd need to contact a manager, that hotel staff weren't authorized to give me any compensation. The clerk gave me the manager's business card - without a 1-800 number on it! After I requested the number, she reluctantly provided it.

My recommendation is you look elsewhere for a hotel while in Birmingham - if you can't climb stairs, you need to truly avoid this hotel or you could be stranded!