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“Thank you!” 5 of 5 stars
Review of Hilton Garden Inn Birmingham/Trussville

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Hilton Garden Inn Birmingham/Trussville
3.0 of 5 Hotel   |   3230 Edwards Lake Parkway, Birmingham, AL 35235   |  
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Ranked #11 of 81 Hotels in Birmingham
Certificate of Excellence 2014
Milford, United States
1 review
“Thank you!”
5 of 5 stars Reviewed November 4, 2013

The food in the dinning area was just wonderful, all of the staff were very nice and friendly, thank you for making my stay very nice, when someone travels as much as I do, and stays for short (1-2 nights) stays like I do, it is very relaxing to be treated as nicely as all of you treated me. Thanks again!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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157 reviews from our community

Traveler rating
    91
    43
    16
    5
    2
See reviews for
43
33
12
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Panama City Beach, Florida, United States
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 30, 2013

Will start off with the bad, booked well in advance for 2 nights, they charged me for the 1st night a few days before arrival. Had a "Do not Disturb" sign on the door and housekeeping still came knocking on the door that morning. She kept knocking, kept trying her key over and over (like it was going to change the 5th time she tried it), wouldn't leave until we yelled there was a DND sign on the door. She said "OH" and left. About 2-3 hours later a guy came to the door knocking, DND sign still on the door, he left. Got a phone call a minute later asking if I was staying another night, I said I booked for 2 nights months ago. He said he would take care of it. I called Hilton and confirmed I was booked for 2 nights. I talked to same guy when we left to go out and he said the Night Auditor "checked me out" the night before. The guy was nice and apologetic, still doesn't excuse 2 different staff members from making mistakes. This was my worst experience with any Hilton brand hotel.

Now on to the rooms and hotel. The room was nice with 2 queen beds, small fridge, microwave and a keurig machine. Bathroom was a good size, could have had more towels though. There was a desk and a chair with foot rest. The internet was slow on Wi-Fi and the hard line, if your just checking email you would be ok. Overall the room was nice and clean.

The hotel had an indoor pool and hot tub, gym, bar and restaurant. We didn't use any of these during our stay.

The front desk management and staff were very friendly and accommodating. I was able to check in early in the morning. All they had available were smoking rooms, there was a faint smell of smoke in the room but nothing bad.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dover, Arkansas, United States
1 review
3 of 5 stars Reviewed October 29, 2013

We visited Birmingham while in Alabama and the Hilton Garden Inn was a decent choice for stay. It was a little bit out of the way of everything and the rooms were a bit small. Also the beds were stiff but the rooms were clean and staff was friendly.

Stayed October 2013, traveled as a couple
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Germantown
Top Contributor
258 reviews 258 reviews
120 hotel reviews
Reviews in 116 cities Reviews in 116 cities
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed October 28, 2013

Fair warning that while this is listed as an airport hotel but it's not. They lost a shuttle on the web site but it doesn't run on weekends
The hotel is about 15 mins from the airport so be warned

The hotel is a reasonable version of the Hilton brand and you get everything you expect...except an airport shuttle

Stayed October 2013
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Mobile, United States
1 review
5 of 5 stars Reviewed October 19, 2013

Sufficiently large enough to provide services while maintaining the personal feel of a smaller facility. The complimentary breakfast offers variety and friendly faces in the morning. Highly recommend this Hilton rather you travel for business or pleasure.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2013

The hotel and staff were very helpful. We stayed at this hotel because it was close to the Barber Motorsports Museum and Race track. There was a big Vintage Motorcycle Festival and races. We would stay again at this location. It was nice to have a restaurant and bar since we were so tired at the end of each day.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
murfreesboro, United States
1 review
5 of 5 stars Reviewed October 15, 2013

Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay. Great place to Stay.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Birmingham/Trussville

Address: 3230 Edwards Lake Parkway, Birmingham, AL 35235
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 81 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Birmingham/Trussville 3*
Number of rooms: 104
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