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“Average Hotel” 3 of 5 stars
Review of Hilton Garden Inn Birmingham/Trussville

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Hilton Garden Inn Birmingham/Trussville
3.0 of 5 Hotel   |   3230 Edwards Lake Parkway, Birmingham, AL 35235   |  
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Ranked #7 of 81 Hotels in Birmingham
Alabama
1 review
1 helpful vote 1 helpful vote
“Average Hotel”
3 of 5 stars Reviewed April 28, 2012

Our family spent the weekend here. The beds were nice and worked properly. The shower was good too. Breakfast was another thing. The food was average but the customer service was terrible. We waited for our orderd meals and it never arrived. We had to ask what happened to it,the communication between the staff was bad. That's why our food was never delivered. Some of the staff were not friendly. Overall it's an average hotel. I would really think whether to come back or not.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    82
    32
    15
    4
    1
See reviews for
39
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12
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Murfreesboro, Tennessee
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2012

This is a Hilton Garden Inn in Trussville AL.... The service was tremendous, welcomed with a smile always @ front desk. The Breakfast was wonderful and the service in the bar / breakfast area was amazing... Cook came out and greeted us and spoke with kids about their meal. House keeping / engineering were super fast on the roll away bed for our room. Walked us around showing us the pool / hot tub area. Overall VERY impressive and the service put THIS Hilton Garden Inn above the rest!

Room Tip: Jr Suite was very nice!
See more room tips
  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, New Hampshire
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 5, 2012

Typical generic Garden Inn fare ... not as good as some but better than most. New hotel. Very clean and up-to-date with extremely friendly & engaged staff. New comfortable beds & bedding. Good cook-to-order breakfast cook if it's not very busy, otherwise non-descript buffet.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Louisville, Mississippi
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 10, 2011

The hotel was really nice. Staff was very helpful and friendly. The food was good. The grounds and hotel itself were clean and neat. My only complaint are the sleep number beds. They didn't work! The beds were as hard as a rock! Not good for the back. I would go back if they fix the beds. If the beds had been as advertised, I would have given it 5 stars.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glen Saint Mary, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2011

I have traveled extensively in the US and abroad and have to say that the hotel staff at the Garden Inn is the NICEST, friendliest and most accommodating staff I have ever run across. Wendoly, Wesley & Jenna...it wasn't just one person it was everyone! The HR department has done an exceptional job of hiring the right mix of people because you could tell they were all happy! That says it all to me.... The hotel itself was nice and clean. Beds a little hard for my taste, pool was way too cold to swim in...its inside and there is no heater. My 2 1/2 yr olds lips turned blue as soon as we got in...one of the staff also barged into our room unannounced while my daughter and mom were napping and began spraying air freshener...later he said it was the wrong room. Too late the smell was so overwhelming that we had to prop the door open the rest of the day. This is mostly why I gave it a 4 star. Breakfast was great and the restaurant staff was just as friendly & happy as the hotel staff. I would recommend this hotel to anyone.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Staten Island, New York
Top Contributor
90 reviews 90 reviews
72 hotel reviews
Reviews in 68 cities Reviews in 68 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 21, 2011

I ended up at the HGI Trussville due to a canceled flight. What a pleasant experience. The minute I walked in the front desk staff was pleasant, welcoming and just overall very nice. Room was clean, workout facility was nice.

I had a 6 am flight out the next morning. Upon checking out the GM offered to shuttle me to the airport in order to save the $30 cab ride. Normally the shuttle does not opperate during early morning hours. Great service and very much apprecaited.

The room service menu could use a re-do. I ordered a small pizza and it was a bit odd tasting. However, the service at this property was above and beyond expectations.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
5 of 5 stars Reviewed January 15, 2011

I had wonderful time with my kid at the hilton graden. We enjoy swimming in the indoor pool b/c it was cold outside. Tons of things to do as far as shopping. Friendly staffs, beautiful rooms and excellent service.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Birmingham/Trussville

Address: 3230 Edwards Lake Parkway, Birmingham, AL 35235
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 81 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Birmingham/Trussville 3*
Number of rooms: 104
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