We've been on the road for 13 days, stayed in several 'choice' hotel brands in Kansas, Missouri, Tennessee, South Carolina and Alabama. This was without a doubt the worst one.
The room was very clean, so no problems there. The bathroom wreaked of bleach... But it was certainly clean. The elevator smelled like someone had been smoking in it, and just stepped out before we entered.
The building structure is one problem.
The walls and floors are super thin. You can hear people walking!! on the floor above you, and it sounds like buffalo. It looked like someone had tried to kick the door in at some point in the past, there was dents, marks and scrapes on the outside door, and the door frame was cracked around where the safety latch was attached.
When we checked in, they apparently booked us in one room, then gave us keys to a different room - then later accused us of not being registered at the hotel, then registered but in the wrong room. It was the screw up of the front desk in the end - not anything to do with us - we just went in the room we were told, and the one our key card opened.
But no apology. This was the least friendly hotel of the entire trip.
The "highspeed" internet, (not wireless!) kept resetting, so every 10 or 15 minutes I had to re accept the acceptable use policy.
Frankly I wouldn't recommend this for my dog.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Management Response
ComfortInnAirportDOS, Director of Sales & Marketing
(Management representative)
May 12, 2008
Dear Ulamthelucky,
Dear KgTwinA,
Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there was a problem with the hotel staff during your stay. We have identified the problem and are working to correct it so that other guests are not as dissappointed as you were. We strive for 100% guest satisfaction, and apologize that we failed you during your stay. We do provide 24 hour support of the High Speed Internet Connection through our ISP, had we been made aware of the situation, we would have been more than happy to work to get it corrected.
We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
